Feature Details

Professional, Enterprise

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Business Areas

Twitter Integration

Raise tickets from Tweets and keep track of what people are Tweeting about your company

Compatible with:

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  • Twitter

    Help Desk Twitter Integration

    By simply entering a search string into the system control settings House-on-the-Hill’s Twitter Helpdesk Integration will now offer the results from Twitter in a view on the service desk. If a Tweet is appropriate to the Service Desk and you decide to raise a subsequent Incident, then this is achieved with a few clicks. First on the tweet of interest. and then on the Create Incident option to produce the start of your new ticket. The Tweet will be added as the Incident Subject and the Tweeter as the contact.


    Key Features

  • Scan Twitter automatically for Tweest relating to your business
  • Select Tweets which need to be raised as tickets
  • Raise tickets with a few click using Help Desk Twitter Integration