By simply entering a search string into the system control settings House-on-the-Hill’s Twitter Helpdesk Integration will now offer the results from Twitter in a view on the service desk. If a Tweet is appropriate to the Service Desk and you decide to raise a subsequent Incident, then this is achieved with a few clicks. First on the tweet of interest. and then on the Create Incident option to produce the start of your new ticket. The Tweet will be added as the Incident Subject and the Tweeter as the contact.