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Create your perfect
service desk

Powerful tools built with you in mind to customise and build a solution perfect for your company.

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Ticketing

Ticketing done how you want. Customise create and design how you want your tickets to run and look.

‘In the Loop’

Follow Tickets even when you are not assigned.

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Mobile Service Desk

Update your service desk whilst on the move.

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Self-Service Portal

Allow your customers to log their own issues.

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Ticket Templates

Create re-usable template for frequent or repeat incidents and requests.

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Notes and Audit Trail

Automatically Generate a Call Audit Trail.

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Activities / Sub-Tasks

Activities can be logged on House-on-the-Hill calls as additional tasks relating to the call itself.

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Asset and Software Licence Management

Complete IT inventory management for your helpdesk.

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Financial Management

Manage costs, contracts and suppliers.

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Service Portfolio Management

Provide operational status updates of services to subscribers.

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Customer Relationship Management

Track and manage sales opportunities.

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Customer Satisfaction Survey Tool

Enable the creation of user surveys.

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Canned Responses

Answers at the click of a button.

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Integrations

Power Up with HotH Integrations and take advantage of our integrations and offer more to your customers.

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3CX Integration

Connect your incoming 3CX phone calls with HotH.

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Lansweeper Integration

Hook up Lansweeper and start hoovering up your assets into HotH!

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Microsoft Teams Integration

Turn your conversations into tickets with Microsoft Teams.

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Email Integration

Keep your team involved and in the know.

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Remote Desktop Support

Create remote support requests from a push of a button.

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Telephony Integration

Integrate SupportDesk with your telecoms system.

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Twitter Integration

Help Desk Twitter Integration.

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Jira Integration with House-on-the-Hill

Sync HotH and Jira.

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Xero Integration

Log tickets with Xero.

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LDAP Integration

Synchronise data from an LDAP server.

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Microsoft SCCM Integration

Reduce the cost of IT operations.

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Customisation & Branding

Customise your service to yours and your customers needs.

Drag and Drop Call Form Builder

Building forms, easy.

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Drag and Drop Dashboard Builder

Make custom powerful dashboards.

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Customer Portal Branding

Make customers feel at home.

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Workflow Engine

Design the service desk process workflows to suit your organisation.

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HotH Professional Services & Technical Advisors

Let HotH keep your service in shape.

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Facilities Management

Manage your services and your team with these features.

Mobile Service Desk

Update your service desk whilst on the move.

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Planned Preventative Maintenance

Planned Preventative Maintenance Software for FM Helpdesk.

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Resource Booking software

Booking made easy with HotH.

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Geolocation

Coordinate Engineer visits to Customer sites.

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Support Tools

Support your customers with the support they want.

Service Request Buttons

Display an attractive suite of service request buttons to your Customers.

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Multilingual Help Desk Support

Choose your preferred language.

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Customer Satisfaction Survey Tool

Enable the creation of user surveys.

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Remote Desktop Support

Create remote support requests from a push of a button.

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Remote Session Request Button

Generate a BeyondTrust Session directly from a ticket.

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Reporting & Workflow

Monitor your teams performance with these features, add them to your dashboards for instant results.

Kanban Workboard

Enhance visualisation of tickets for your helpdesk.

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Timeline

A real-time newsfeed of what is currently happening on your helpdesk.

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Reports Designer

Run and display your current company statistics.

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KPI Monitor Real-Time Dashboard

Show key indicators in real-time.

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Automated Change Management system

Paperless voting functionality.

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