Features Archive - houseonthehill.com

Ticketing

Ticketing done how you want. Customise create and design how you want your tickets to run and look.

‘In the Loop’

Follow Tickets even when you are not assigned.

Mobile Service Desk

Update your service desk whilst on the move.

Self-Service Portal

Allow your customers to log their own issues.

Ticket Templates

Create re-usable template for frequent or repeat incidents and requests.

Notes and Audit Trail

Automatically Generate a Call Audit Trail.

Activities / Sub-Tasks

Activities can be logged on House-on-the-Hill calls as additional tasks relating to the call itself.

Asset and Software Licence Management

Complete IT inventory management for your helpdesk.

Financial Management

Manage costs, contracts and suppliers.

Service Portfolio Management

Provide operational status updates of services to subscribers.

Customer Relationship Management

Track and manage sales opportunities.

Customer Satisfaction Survey Tool

Enable the creation of user surveys.

Canned Responses

Answers at the click of a button.

Integrations

Power Up with HotH Integrations and take advantage of our integrations and offer more to your customers.

3CX Integration

Connect your incoming 3CX phone calls with HotH.

Lansweeper Integration

Hook up Lansweeper and start hoovering up your assets into HotH!

Microsoft Teams Integration

Turn your conversations into tickets with Microsoft Teams.

Email Integration

Keep your team involved and in the know.

Remote Desktop Support

Create remote support requests from a push of a button.

Telephony Integration

Integrate SupportDesk with your telecoms system.

Twitter Integration

Help Desk Twitter Integration.

Jira Integration with House-on-the-Hill

Sync HotH and Jira.

Xero Integration

Log tickets with Xero.

LDAP Integration

Synchronise data from an LDAP server.

Microsoft SCCM Integration

Reduce the cost of IT operations.

Customisation & Branding

Customise your service to yours and your customers needs.

Drag and Drop Call Form Builder

Building forms, easy.

Drag and Drop Dashboard Builder

Make custom powerful dashboards.

Customer Portal Branding

Make customers feel at home.

Workflow Engine

Design the service desk process workflows to suit your organisation.

HotH Professional Services & Technical Advisors

Let HotH keep your service in shape.

Facilities Management

Manage your services and your team with these features.

Mobile Service Desk

Update your service desk whilst on the move.

Planned Preventative Maintenance

Planned Preventative Maintenance Software for FM Helpdesk.

Resource Booking software

Booking made easy with HotH.

Geolocation

Coordinate Engineer visits to Customer sites.

Support Tools

Support your customers with the support they want.

Service Request Buttons

Display an attractive suite of service request buttons to your Customers.

Multilingual Help Desk Support

Choose your preferred language.

Customer Satisfaction Survey Tool

Enable the creation of user surveys.

Remote Desktop Support

Create remote support requests from a push of a button.

Remote Session Request Button

Generate a BeyondTrust Session directly from a ticket.

Reporting & Workflow

Monitor your teams performance with these features, add them to your dashboards for instant results.

Kanban Workboard

Enhance visualisation of tickets for your helpdesk.

Timeline

A real-time newsfeed of what is currently happening on your helpdesk.

Reports Designer

Run and display your current company statistics.

KPI Monitor Real-Time Dashboard

Show key indicators in real-time.

Automated Change Management system

Paperless voting functionality.