Affordable feature packed Helpdesk

All versions 100% upwardly compatible | You decide when to upgrade
Enquire for on-premise price plans

SupportDesk Chat

Reach out to your customers instantly with Chat

£10

Per agent/month

Log chat history

Offline Form

Visitor List

Widget Branding

Portal Branding

Time Tracking

External website use

Tikkety

Simple and easy ticket logging

£15

Per agent/month

Free Trial

Your own unique and branded system

Customer & Contact Database

Product Catalogue

QuickReports

Email

KnowledgeBase

Mobile/Tablet support

Professional ITSM

ITIL Ready Configuration

£25

Per agent/month

Free Trial

Everything in Tikkety plus...

Full ITIL Configuration

Incidents, Requests, Problem, Change & Release Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Satisfaction Surveys

Enterprise

The Custom Service Desk

£40

Per agent/month

Free Trial

Everything in Profesional plus...

Full Enterprise Service Management

ITSM, CAFM, HR & Finance

Contract Management

Service Portfolio Management

Software Asset Management (Unlimited Devices)

All features

Feature Tikkety Professional Enterprise
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Remote Desktop Support
Custom Views
Processes 1 4 Unlimited
Ticket Classification Levels 3 7 7
Activity/Sub-Tasks
Language Support Optional Extra
Customer Self Service Portal Optional Extra Unlimited Unlimited
User-Definable Fields unlimited unlimited
Drag and Drop Form and Dashboard Designer
LDAP Connector*
SLA Management
Timeline
Notes and Audit Trail
Customer Portal Branding
Customer Satisfaction Surveys
Software Asset Management
*PC/Server Software & Hardware Auditing Optional Extra
*SNMP Discovery Optional Extra
*Software Licence Manager Optional Extra
Email
Outgoing
Incoming*
Outlook Add-In
Reports
Quick Reports
KPI Monitor
Configuration Management
Product Database
Inventory/Asset Database
Service Catalogue
ITSM Configuration
Incident Management
Problem Management
Change Management
Request Management
Release Management
Operations Management
CAFM
HR Service Desk
Finance Service Desk
Financial Management
Suppliers Optional Extra
Contract Management Optional Extra
Purchase Orders Optional Extra
Accounts Optional Extra
3rd Party SLA Monitoring Optional Extra
Advanced Contract Management Optional Extra
CRM
Contact Profiling Optional Extra Optional Extra
Marketing Campaigns Optional Extra Optional Extra
Opportunity Management Optional Extra Optional Extra
HouseKeeping Optional Extra Optional Extra
Booking Management Optional Extra Optional Extra
Expenses Timesheets Optional Extra Optional Extra
Projects & Timesheets Optional Extra Optional Extra
Web Chat Optional Extra Optional Extra
Multi-Domain Support Optional Extra Optional Extra
Multi 'Follow the Sun' Helpdesks Optional Extra Optional Extra
Telephony Agent Optional Extra Optional Extra
Powershell Integration Optional Extra Optional Extra
Customer Support Support included subject to a
minimum number of logins
Support included subject to a
minimum number of logins

* Requires setup
** Requires consultancy