Affordable feature packed Helpdesk

All versions 100% upwardly compatible | You decide when to upgrade
Available On-Demand or On-Premise

Tikkety

£10

Per agent/month

Ticket Logging

Your own unique and branded system

Customer & Contact Database

Product Catalog

Quick Reports

Send Email

KnowledgeBase

Mobile App

Kanban/Workboard

Attach Documents

ITSM

£25

Per agent/month

Everything in Tikkety plus...

Incidents, Service Requests & Problem Management

Configuration, SLA, Change & Release Management

CMDB/Asset Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Feedback/Satisfaction Surveys

CSM

£25

Per agent/month

Everything in Tikkety plus...

SLA Management

Product & Inventory DB

Org, Site & Contact DB

Contract, POs & Invoices

Self-Service Portal (Unlimited Customers)

Job Sheets

CRM

CAFM

£30

Per agent/month

Everything in Tikkety plus...

Reactive Work Requests

Planned Preventative Maintenance

Organisation, Site & Contacts DB

Contract Management

Quotes, POs, Invoices

Compliance Forms

Self-Service Portal (Unlimited End-Users)

Bookings & Visitor Management

FOI

£30

Per agent/month

Everything in Tikkety plus...

FOI, EIR, DPA Management

Complaints Management

Information Governance

Contact Database

Letter Generation

Disclosure Log

Info. Request Delegation

Public Submission Form

Core Features Feature Price Tikkety ITSM CSM CAFM FOI
Ticket Logging -
Ticket Notes and History -
Ticket Sub-Tasks -
Quick Ticket Templates -
Types, Sub-Types, Priorities, Statuses, Analysis etc. -
Branded Chat Messaging App £5 per Agent pm
Customizable Mobile Web App -
Customer Database -
Contact Database -
Product Database -
Inventory/Asset Database -
Knowledgebase -
Branded Customer Self-Service Portal -
Create Custom Views -
Workflow Designer -
Attach Documents -
Create Unlimited Custom Fields -
Mandatory / Readonly Fields -
Drag & Drop Form and Dashboard Designer -
Customer Portal Branding -
Dashboard Noticeboard/News Feed -
Theme Designer -
Timeline -
Kanban / Workboards -
Wallboard -
MS/AD LDAP Connector & Outlook/Azure SSO* -
SLA Management 3rd Party Monitoring -
Customer Satisfaction Feedback Surveys & Emojis -
Drag & Drop File Import -
Software Support (Telephone, Email, Chat) Inc with 5 or more agents or £500 py
Platform Service
Opt-in-Opt out Subscription -
Microsoft Azure Platform -
Daily Backup (x3) -
Software Asset Management £1000 py
PC/Server Software & Hardware Auditing* - Add-On Add-On Add-On Add-On
SNMP Discovery* - Add-On Add-On Add-On Add-On
Software Licence Manager* - Add-On Add-On Add-On Add-On
Email
Reports
Default set of prebuilt Reports -
Create Reports & Add to Dashboards -
Schedule pdf/csv Reports via Email -
RAG Reporting -
Drilldown -
Report on any data in SupportDesk -
KPI Monitor with Autorefresh -
ITSM Configuration £1,500 py Add-On Add-On Add-On
Incident Management - Add-On Add-On Add-On
Problem Management - Add-On Add-On Add-On
Change Management - Add-On Add-On Add-On
Service Request Management - Add-On Add-On Add-On
Release Management - Add-On Add-On Add-On
Enterprise Multi-Dept ServiceDesk £1,500 py Add-On Add-On Add-On Add-On
FM Service Desk - Add-On Add-On Add-On
HR Service Desk - Add-On Add-On Add-On Add-On
Finance Service Desk - Add-On Add-On Add-On Add-On
CAFM £750 py Add-On Add-On Add-On
Planned Preventative Management - Add-On Add-On Add-On
Reactive Job Logging - Add-On Add-On Add-On
Mobile Signature Job Sign-Off - Add-On Add-On Add-On
Engineer Job Notification - Add-On Add-On Add-On
Engineer 3rd Party SupportDesk Mobile Access £10 per Engineer pm Add-On Add-On Add-On Add-On
Engineer Location Map - Add-On Add-On Add-On
Visitor Management - Add-On Add-On Add-On
Resource / Amenity Booking - Add-On Add-On Add-On
Finance £500 py Add-On Add-On Add-On
Suppliers - Add-On Add-On Add-On
Contract Management - Add-On Add-On Add-On
Purchase Orders - Add-On Add-On Add-On
Quotes - Add-On Add-On Add-On
CRM £750 py Add-On Add-On Add-On
Contact Profiling - Add-On
Marketing Campaigns - Add-On
Opportunity Management - Add-On
Case,Complaints & FOI Management £750 py Add-On Add-On Add-On
Public Facing Form Submissing - Add-On Add-On Add-On
Access from customer website - Add-On Add-On Add-On
Paperless Progression - Add-On Add-On Add-On
Deadline Alerts - Add-On Add-On Add-On
Full Disclosure Log - Add-On Add-On Add-On
Request Delegation - Add-On Add-On Add-On
Case Reports - Add-On Add-On Add-On
Pre-Built Letter Templates - Add-On Add-On Add-On
Information Governance - Add-On Add-On Add-On
Integrations, API's and Connectors
SCCM, Certero, Snow, Altiris Connectors £500 py
Microsoft Teams Ticket Creation -
Twitter -
Jira -
CSV Import / Export -
Transfer of Legacy Data using CSV -
Slack Ticket Creation -
Xero Integration -
Report JSON Api -
Bomgar Remote Session Launch Button -
Skype for Business -
Advanced Features
Document Management £750 py Add-On Add-On Add-On Add-On
Multi-Domain Support £500 py Add-On Add-On Add-On Add-On
Telephony Agent £500 py Add-On Add-On Add-On Add-On
Powershell Integration £500 py Add-On Add-On Add-On Add-On
IP Whitelisting* -
Sandbox Environment £500 py Add-On Add-On Add-On Add-On Add-On
Multilingual Support £500 py Add-On Add-On Add-On Add-On
Onsite Synchronised Backup* £1,500 py Add-On Add-On Add-On Add-On
Dark Mode - Add-On Add-On Add-On Add-On
Advanced UI Developer -
Custom Keyboard Shortcuts -