ITSM – Supercharge Your Service Desk

Elevate your IT Service Management (ITSM) to a whole new level. Experience a state-of-the-art ITIL-powered service desk that boasts an extensive suite of tools, streamlined automated workflows, and a user-friendly self-service portal. With us your users can effortlessly raise tickets, explore common service requests, and delve into a comprehensive knowledge base to find answers to frequently asked questions.

Self-Service Portal 

Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services. Read more

ITSM Form Builder 

Build unique Forms for all types of call, be they Incidents, Problems, Equipment Requests, New Starters, Inventory items, Activities or Contracts. Using the Drag and Drop feature you can quickly build the Forms you require. Read more

Kanban Workboards

Offers service managers real-time list views of Service Desk tickets at specific statuses. Read more

Knowledge Base

Build unique Forms for all types of call, be they Incidents, Problems, Equipment Requests, New Starters, Inventory items, Activities or Contracts. Using the Drag and Drop feature you can quickly build the Forms you require.  Read more

Purposeful Dashboards

Provide customers, managers, the service desk team, technicians and other groups with a dashboard that reflects their role and permissions upon log in. Provide latest news, state of services as well as buttons for quickly logging issues and requests. Reduce the volume of tickets logged and promote self-diagnosis by including FAQs. Read more

SLA & KPI

Set default priorities to automatically populate the required first response and target completion times. Ensure alignment with operational business Service Level Agreements with the KPI Monitor and determine trends in the performance of the support service. Read more

ITSM FAQ’s & Customer Feedback

Your most frequently asked ITSM Questions can be displayed to end users via the self-service portal, promoting self-diagnosis. Customer Satisfaction Surveys and feedback forms can be sent to users as links in ticket resolution emails.

Customisable Ticket Logging Forms

Create ticket input forms to match your terminology and correspond to your business rules. Use the ITSM forms with unlimited extra fields to offer customers a means of logging requests that includes all information required for processing by the service-desk.

Service Portfolio Management

Provide end users and subscribers with updates on the statuses of distributed IT Services.

Email Connectivity

Lighten the ITSM load with automated email read to create new tickets and add customer updates. Respond with messages styled to reflect your business.