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SupportDesk is the powerful, flexible and cost-friendly service desk software tool and ticketing system from House-on-the-Hill. On-Demand and On-Site SupportDesk solutions provide organisations with a scalable Service Desk for streamlining support processes and pro-actively managing the call lifecycle. Used and loved by organisations of all sizes and sectors across the globe, SupportDesk has enabled businesses to deliver the highest level of service since 1993. All SupportDesk service desk solutions are supported by House-on-the-Hill consultants and experts based in the UK.
Customisable and easy to use, SupportDesk solutions can be hosted in the Cloud or implemented on-site, enabling service desk agents to quickly resolve issues and efficiently manage services across multiple business areas. Solutions have been developed to meet the ever-expanding requirements of the global ServiceDesk market, and can be combined into a multifunctional, enterprise ServiceDesk, or configured to create a specialist environment designed specifically to suit your business needs.
With SupportDesk, You Can...
Provide the best service and support! Web help desk support through the Customer self service portal is an important aspect of the service desk. Customers can quickly and simply log IT incidents, requests, complaints and more with a user-friendly on-line ticketing system. You can even make it personal with Customer Portal Branding. Helpdesk tickets logged by Customers are sent directly to the IT help desk support team to resolve. Keep phone systems free, meet Service Level Agreements (SLAs) and provide the best customer support.
Maintain complete control of your system and processes. For Service Desk Managers, IT Service Delivery Managers and Helpdesk Supervisors, SupportDesk SaaS or On-Site is the best service desk solution for maintaining total control of your system. Changes to service desk processes are simple to make using SupportDesk’s configuration management database. If a new service desk software project or business project arises, functionality can be added easily, by you. If helpdesk processes need updating to meet new customer requirements, you have the power to make the changes yourself. And if larger modifications are required to your SupportDesk system, House-on-the-Hill provides a full consultancy service to help you, every step of the way!
Continually improve service delivery and performance. Create IT helpdesk reports with SupportDesk’s in-built service desk software Report Designer. Reports can be sent automatically to specific customers, Service Desk Agents and Managers. Display real-time service management reports with the Key Performance Indicator tool. SupportDesk’s Asset Management and Software Licence Management tools, help you to keep track of all asset and licence statuses, and discover where services can be improved. NEW Asset Management and Auditing Dashboard gives and instant overview of Asset status.
SupportDesk provides organisations with a scalable ServiceDesk tool that streamlines support processes and manages the call lifecycle. SupportDesk helps you create and implement the highest level of services, designed to support any customer base no matter how diverse your business.
Easy to use yet customisable, SupportDesk solutions can be hosted in the Cloud or implemented on-site, enabling service desk agents to quickly resolve issues and efficiently manage services across multiple business areas. Solutions have been developed to meet the ever-expanding requirements of the global ServiceDesk market, and can be combined into a multifunctional, enterprise ServiceDesk, or configured to create a specialist environment designed specifically to suit your business needs.
With over 20 years in business delivering projects for large corporate entities in both the public and private sector we have a proven track record in improving technician?s performance by reducing time spent on administration, giving improved visualisation of targets and streamlining workflows for intuitive use.
Our customers are important to us and we pride ourselves on the individual care and attention that we provide. We have longstanding relationships with our customers who appreciate our prompt and friendly support. SupportDesk has the flexibility to accommodate a variety of working practices and we have experienced consultants to assist or drive forward any project.