Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Making our house your organisation's digital home
Service Management
Integrations
Customisation
Facilities Management
To be a household name in helping organisations exceed customer expectations through
⚡super-charged service delivery ⚡
A small business running powerful service desk solutions
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Read how we helped businesses make our House, their Home
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Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Where your users can raise tickets, access common service requests and search the knowledge base for FAQs
Try for freeNo credit card required / Free 30 day trial
Jamie Dobbs, TMT
Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.
Build unique Forms for all types of call, be they Incidents, Problems, Equipment Requests, New Starters, Inventory items, Activities or Contracts. Using the Drag and Drop feature you can quickly build the Forms you require.
Offers service managers real-time list views of Service Desk tickets at specific statuses.
For speedy call resolution, solutions can be searched for and copied directly from House-on-the-Hill’s KnowledgeBase.
Provide customers, managers, the service desk team, technicians and other groups with a dashboard that reflects their role and permissions upon log in. Provide latest news, state of services as well as buttons for quickly logging issues and requests. Reduce the volume of tickets logged and promote self-diagnosis by including FAQs.
Set default priorities to automatically populate the required first response and target completion times. Ensure alignment with operational business Service Level Agreements with the KPI Monitor and determine trends in the performance of the support service.
Frequently Asked Questions can be displayed to end users via the self-service portal, promoting self-diagnosis. Customer Satisfaction Surveys and feedback forms can be sent to users as links in ticket resolution emails.
Create ticket input forms to match your terminology and correspond to your business rules. Use the forms with unlimited extra fields to offer customers a means of logging requests that includes all information required for processing by the service-desk.
Provide end users and subscribers with updates on the statuses of distributed IT Services.
Lighten the load with automated email read to create new tickets and add customer updates. Respond with messages styled to reflect your business.
Join a multitude of customers using House-on-the-Hill to empower your IT service now and into the future.
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