Meet the team

Choose the perfect solution for your business.

House-on-the-Hill IT Service Management

A versatile service desk solution to help you deliver great IT support

Incidents, Service Requests & Problem Management

Configuration, SLA, Change & Release Management

CMDB/Asset Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Feedback/Satisfaction Surveys

Free Trial View ITSM

Customer Service Management Software

Support your Customers with House-on-the-Hill CSM service desk solution

SLA Management

Product & Inventory DB

Org, Site & Contact DB

Contract, POs & Invoices

Self-Service Portal (Unlimited Customers)

Job Sheets

CRM

Free Trial View CSM

Computer Aided Facilities Management

All the tools to modernise facilities management all under one roof.

Reactive Work Requests

Planned Preventative Maintenance

Organisation, Site & Contacts DB

Contract Management

Quotes, POs, Invoices

Compliance Forms

Self-Service Portal (Unlimited End-Users)

Bookings & Visitor Management

Free Trial View CAFM

FOI, Case & Complaints Management Software

Automate the processing of FOI, DPA, EIR, SAR, Information Governance & Complaints with House-on-the-Hill.

FOI, EIR, DPA Management

Complaints Management

Information Governance

Contact Database

Letter Generation

Disclosure Log

Info. Request Delegation

Public Submission Form

Free Trial View FOI

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest