Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Making our house your organisation's digital home
Service Management
Integrations
Customisation
Facilities Management
To be a household name in helping organisations exceed customer expectations through
⚡super-charged service delivery ⚡
A small business running powerful service desk solutions
Dont just take our word for it, see what our customers say
Keep up to date with all that we do at HotH
Read how we helped businesses make our House, their Home
Need help? Want a demo? Questions on our pricing? Get in touch, were ready to help
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Design the service desk process workflows to suit your organisation and get reminds on breaches. It constantly monitors the Tickets, Tasks and even Contracts within HotH and, if configured to do so, will issue alerts if the required jobs are not being performed within the timescales specified.
Proactively monitor your Service Level Agreements (SLAs) with Workflow Engine. Warn your agents and stake-holders of approaching SLA failures and automatically escalate calls through stages your workflow. Use the engine in conjunction with Email Integration for complete visibility on or offline. Ensure a greater level of service with Workflow Engine.
Automated escalation of calls at milestones such as SLA failure
Automatic call reassignment
Receive visual alerts of approaching breaches
Escalation log report for management analysis
Email notification of call reminder and SLA breaches
Make managers aware of potential issues before SLAs are broken
Help ensure compliance with service level agreements
Workflow diagrams display relationships between statuses, and status milestones
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