Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Making our house your organisation's digital home
Service Management
Integrations
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Facilities Management
To be a household name in helping organisations exceed customer expectations through
⚡super-charged service delivery ⚡
A small business running powerful service desk solutions
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Email integration with the service desk ensures that Customers, helpdesk analysts, managers and all relevant parties are kept in-the-loop as to the status of logged tickets. House-on-the-Hill service desk software includes full email integration, with templates for Automatic emails included as standard.
House-on-the-Hill’s email templates can be edited, or service desk emails can be designed from scratch. With both plain text and html formats available in the system, ticket details can be pulled into the message content using prompts, and emails can include images and links.
Emails can be sent automatically at crucial milestones in a call’s lifecycle, such as upon updating the ticket, any changes of assignee, or call closure. By immediately and automatically acknowledging receipt of a service desk ticket, customers can be reassured that their issue has been successfully logged. In call closure correspondence, links to customer feedback surveys can also be included in service desk emails, so that you can continually improve the service you offer, and heighten customer satisfaction.
Use integrated emails in conjunction with House-on-the-Hill’s workflow engine to send automatic notifications to assignees or managers when tickets are approaching SLA action dates and require attention.
Send automatic e-mails to related parties to acknowledge a new call
Automatically e-mail related parties at specific call milestones
Design your own e-mail templates
Compose ad hoc mail to customers or users
Send and receive file attachments
Use in conjunction with the workflow engine for automatic SLA breach notifications
Automatically generate helpdesk calls from incoming mail
Follow-up e-mails can be added to the original enquiry
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