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Making our house your organisation's digital home
Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Simplify the way you chat to your users with HotHBot.
To be a household name in helping organisations exceed customer expectations through
⚡super-charged service delivery ⚡
A small business running powerful service desk solutions
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FourNet have built a business unit based in Central London to deliver projects and ongoing support to several large central government organisations. House-on-the-Hill is one of the tools that they use to deliver this service and we recently worked with them to implement a new bespoke process for Problem Management.
Stuart Williams, Head of Operations at FourNet, worked closely with us in developing and implementing the solution and we asked him how it had gone and how the system helped their business.
“HotH is a key solution within our team and has proven very effective and flexible enabling us to meet some complex customer configuration requirements and helps us to meet our SLA obligations.”
With regards to the Problem Management Solution Stuart explained, “We had a few teething problems, exacerbated by the fact I had very limited time to test the solution, and it seems to me at least to be fairly sophisticated”
Stuart has over 30 years’ experience in the telecommunications sector and dealing with different companies. We asked him what he liked about HotH and if he had any comments to anybody considering using us.
“HotH is laser focussed on Service Management, where many other platforms try to be all things to all men. This makes it very effective, when managing service, who knew? It is easily customised and configured at the customer level, and any complex customisation is possible through working with HotH. It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to from HotH is business-like, pleasant and easy to work with”.
As FourNet continue to grow and expand their use of HotH we hope we can continue to support them and help get the most out of the product.