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CAFM in Healthcare: Optimising Patient Care Environments

Maximising patient care environments is important. Ensuring that hospitals and medical facilities run smoothly is not just a matter of convenience; it directly affects the patients’ well-being. That’s where House on the Hill’s Computer Aided Facilities Management (CAFM) steps in. We deliver a software solution that streamlines operations and enhances the overall workplace experience. In this blog post, we’ll explore the comprehensive range of services we offer to healthcare providers and why choosing us can be a meaningful change for your facility.

CAFM Meaning

CAFM is the acronym for Computer Aided Facilities Management.  It a software system to manage assets, tools, and processes related to facilities management. On a day-to-day basis it simplifies facility management and reduces the risk of human error.

CAFM in Healthcare – What We Offer

Our CAFM in Healthcare software allows you to manage your whole property portfolio, jobs and keep your engineers mobile, no need to come to the office to pick up or drop off job sheets. The CAFM tool kit includes

  • An engineer mobile app
  • Reactive job logging
  • Property maps
  • Planned preventative maintenance
  • Job sheets
  • Quotes
  • Invoices and more

Choosing House on the Hill as your healthcare CAFM system provider brings many benefits:

Experienced Team

Our team has years of experience in facilities management and ITSM, ensuring the highest level of service.

CAFM in Healthcare – our Tailored Solution

Our software is customisable to the specific needs of your healthcare institution and goals, providing a unique and effective solution for your business.

Innovative Technology

We use the latest technology to perfect operations, improve efficiency, and reduce costs.

Proactive Maintenance

We focus on proactive maintenance to prevent issues before they become major problems, ensuring minimal downtime.


With House-on-the-Hill CAFM in Healthcare software, you can plan for any circumstance that may affect your business’s infrastructure using Planned Preventative Maintenance, with drill-down calendars showing engineers an overview of upcoming and future jobs.

Property & Asset Management

Record all your properties and their associated assets ready to log jobs against them. Report when assets are due for renewal, upgrade, and testing.

Compliance Management

Manage safety and risk assessments associated with work requests and other jobs using custom-built forms.

Real-time Reporting

Real-time view of the jobs that are still open and to which engineer they are assigned. The bonus of KPI monitoring on a real-time dashboard.

Reactive Jobs

Log all jobs as they come in, set priorities, and easily allocate an engineer to each job.

Planned Preventative Maintenance

Schedule maintenance tasks and view interactive calendars displaying upcoming jobs.

Contract and Supplier Management

Managing contracts and suppliers associated with the services provided can be handled through the service desk.

Mobile Service Desk

Your engineers to access the work queue and get the latest news on their jobs on their mobile phones.

Self-Service Portal

Particularly helpful if you have more than one site. Each location can log its own reactive jobs saving your team the effort. You might have FAQs or Terms of Business that you want to share through the self-service portal.

Reservations Management

Use booking calendars to reserve rooms or equipment.  This avoids clashes between maintenance and other departments.  This service has the ability to invite others.

 IT Service Management (ITSM)

Integrate ITSM into your facilities management for a streamlined approach to technology support.

Our ITSM solutions ensure that your digital infrastructure runs seamlessly.

Ready to transform your facilities management strategy? We would love to chat about how we can help you modernise facilities management, perfect patient care environments, and enhance the well-being in your facilities.