25 Apr
Effective Customer Issue Resolution: A Guide to CSM Excellence
Swift and efficient issue resolution is a hallmark of excellent Customer Service Management (CSM). To achieve this, businesses need to adopt a multi-faceted approach that leverages the right tools and strategies. Here’s a comprehensive guide to mastering customer issue resolution.
25 Apr
Scaling Up: Strategies for Implementing Enterprise Service Management with Hoth
Enterprise Service Management (ESM) is transforming how organisations manage their internal processes, and Hoth is leading the charge with its scalable and customizable solutions. Implementing ESM at the enterprise level can seem overwhelming, but with the right strategies, businesses can
25 Apr
Exploring the Similarities Between DSAR and RoPA: A Unified Approach to Data Management
As organisations navigate stringent data privacy regulations like GDPR, two critical compliance tools often come into focus: Data Subject Access Requests (DSARs) and Records of Processing Activities (RoPA). While each serves a unique purpose, they are interconnected and share several similarities that
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