02 Sep
Stop Saying ‘We’ve Always Done It This Way’: How to Make Change That Actually Sticks
The Real Barrier to Service Desk Progress Modernising your service desk isn’t just about upgrading tools — it’s about upgrading mindsets. For many teams, the biggest blocker to progress isn’t budget or time. It’s the phrase: “We’ve always done it
18 Jun
The Future of ITSM: Shaping the Digital Landscape
IT Service Management (ITSM) has become the backbone of organisations striving for operational excellence. As businesses increasingly embrace digital transformation, the future of ITSM is poised for a revolution that will redefine how IT services are delivered and managed. Let’s
25 Apr
GDPR in IT Service Management
What is GDPR? Regulatory Compliance is a concern for businesses worldwide. The purpose of the General Data Protection Regulation (GDPR) is to safeguard individuals’ privacy rights and regulate the handling of personal data. While compliance extends across various facets of an organisation,
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