22 May
Reflections on a Fantastic Week at SITS 2025
What an incredible few days we had at the SITS (Service Desk & IT Support Show) event at ExCeL London last week! The energy across the exhibition hall was electric, and we couldn’t be prouder of how our Hoth team
09 May
Introducing Hoth: A New Name for the Next Era of Service Management
After more than 30 years as Houseonthehill.com, we’re evolving — with a bold new brand and an even stronger commitment to innovation, AI, and support you can trust. For over three decades, Houseonthehill.com has been a trusted name in service
25 Apr
GDPR in IT Service Management
What is GDPR? Regulatory Compliance is a concern for businesses worldwide. The purpose of the General Data Protection Regulation (GDPR) is to safeguard individuals’ privacy rights and regulate the handling of personal data. While compliance extends across various facets of an organisation,
25 Apr
How to Achieve GDPR Compliance: Insights and Solutions
Complying with the General Data Protection Regulation (GDPR) The General Data Protection Regulation (GDPR) has set a high standard for data protection and privacy within the EU. Compliance with GDPR is crucial for businesses to avoid hefty fines and maintain
25 Apr
Implementing ITIL: Step-by-Step Guide for IT Service Improvement
Implementing ITIL (Information Technology Infrastructure Library) can significantly enhance your IT service management. This step-by-step guide will walk you through the process of implementing ITIL to improve your IT services. Step 1: Understand ITIL and Its Benefits Before diving into
25 Apr
The Evolution of ESM: Trends and Future Outlook
Enterprise Service Management (ESM) has come a long way from its roots in IT Service Management (ITSM), evolving into a broader approach that streamlines and optimises services across entire organisations. The transformation of ESM is primarily driven by technological advancements
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