Company

Making Our House Your Home

Welcome to Hoth – Where Service Management Feels Like Home

For over 30 years, Hoth (formerly HouseontheHill) has been trusted by organisations across the UK and beyond to simplify the complex, streamline the chaotic, and make service management seamless — all from a platform that feels like home.

We’re not just a software provider. We’re a partner in progress — helping IT teams, customer support centres, compliance leaders, and facilities managers take control with smart, scalable, and intuitive tools.

Our Story

Born in the heart of Manchester and now proudly part of the Waterford Technologies Group, Hoth has grown from a pioneering helpdesk solution into a powerful, multi-module platform trusted by public sector bodies, SMEs, and global enterprises alike.

And while technology has evolved, our purpose hasn’t changed — to help every team feel confident, capable, and completely at home in their daily workflows.

Making Our House Your Home

At Hoth, we believe service management software shouldn’t feel like hard work. It should feel like home — reliable, familiar, flexible, and ready to grow with you.

That’s why everything we do is shaped around you:

Smart simplicity

intuitive design, no clutter

Built to fit

modular, customisable, and scalable

Trusted tools

everything you need, nothing you don’t

People-first approach

responsive support and real partnership

Part of the Waterford Technologies Group

As part of the Waterford Technologies Group, we’re backed by over three decades of innovation in data management, email archiving, compliance, and digital transformation. Together, we bring you greater strength, deeper expertise, and a broader range of solutions — all while keeping service excellence at the heart of what we do.

Why Teams Choose Hoth

From local councils and NHS Trusts to education providers and enterprises, our customers trust Hoth because we’re more than a platform — we’re a safe pair of hands.

Used by healthcare teams to manage complex IT and facilities services
Trusted by schools and colleges for reliable support workflows
Preferred by public sector organisations for compliance and control
Loved by growing businesses for agility and ease of use

Case Studies

World Challenge & Hoth CSM: Global Incident Management, Made Simple

South Norfolk & Broadland Councils: A Fresh Start with HOTH Cloud

Ready to Feel at Home?

We’re on a mission to make service management feel simpler, smarter, and more human — for everyone.

So, whether you’re an IT pro, a compliance champion, or a facilities guru, it’s time to move into a platform built around your needs.

Let’s make our house your home.

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.