What Cherwell EoL Means for Your ITSM Roadmap

As Cherwell Service Management approaches its End of Life (EoL) in December 2026, many organisations find themselves at a crossroads. With vendor support winding down, the clock is ticking for IT leaders to decide: what comes next for our ITSM platform?

If your business is still running on Cherwell, the message is clear — it’s go-time. Migration planning must start now, so you can avoid last-minute disruption and ensure your service delivery doesn’t miss a beat.

The Countdown Has Started: Don’t Wait Until Q4 2026

Cherwell’s EoL means that after 2026, there will be no new features, patches or vendor support. That’s a serious risk for organisations handling mission-critical service operations.
Migration isn’t a switch you can flip overnight. It involves planning, discovery, data migration, integration rebuilding, testing, and user adoption — typically a 9–12 month journey.

That’s why the time to act is now. By starting your transition early, you will:

• Maintain full control over timelines and outcomes.

• Reduce risk by planning migration phases properly.

• Secure budget and resources ahead of the 2026 rush.

👉 Don’t wait until Q4 2026 — start your transition today.

Why Hoth Is the Right Alternative

1. Lower Total Cost of Ownership

Many organisations realise that replacing Cherwell with another heavy enterprise tool isn’t the right fit. Hoth offers a cost-effective, flexible alternative that delivers enterprise-grade power without enterprise-level overheads.
With codeless configuration, modular licensing and transparent pricing, Hoth is particularly well-suited to SMBs and public-sector organisations looking to achieve more with less.
Explore Hoth ITSM — our core IT Service Management platform.

You get the flexibility and control of Cherwell — without the complexity, cost or lock-in.

2. Rapid, Seamless Migration — with You Every Step of the Way

We understand migration projects can be daunting. That’s why Hoth provides a guided, low-disruption migration approach designed specifically for Cherwell users.
Our expert team helps you:

• Map existing workflows and data structures.

• Automate migration where possible.

• Rebuild or optimise processes using our codeless platform.

• Go live with minimal downtime and user disruption.
  We make the journey smooth, predictable, and fully supported.

Replacing Cherwell isn’t just about continuity — it’s an opportunity to elevate your service management strategy.
Hoth’s platform extends beyond ITSM to deliver full suite capability:

• Hoth ESM for enterprise service management across departments. 

• Hoth GRC for governance, risk & compliance.

• Hoth CSM for customer service management.

• Hoth Hub for policy.

That means you’re not just replacing ITSM — you’re building your next-generation service management platform.

4. UK-Based, Personal Service & Deployment Flexibility

Hoth is proudly UK-based, offering local support, data sovereignty, and shorter implementation times than large global players.
Whether you need cloud or on-premise deployment, we provide flexible options to match your organisation’s security, compliance and operational needs.
You’ll always have direct access to our dedicated support and consultancy teams — real people who know your business and care about your success.

The Smart Move: Start Planning Now

Cherwell’s EoL is inevitable. The good news? So is your opportunity to move to a modern, cost-effective, and future-ready ITSM platform — on your own terms.
By acting early, you’ll:

• Protect business continuity.

• Reduce project risk and cost.

• Unlock new capabilities across your enterprise.

Ready to Plan Your Transition?

At Hoth, we’ve helped countless organisations modernise their ITSM and ESM environments quickly, safely and affordably.
Visit our Solutions page to explore how Hoth supports different teams and departments. 

Book your demo today and let’s take your service management into the future: