Hoth ESM: Enterprise Service Management
Empowering Your IT Teams with AI-Supported Service Management Solutions
Key Challenges in Enterprise Service Management
Siloed Service Operations:
Disconnected IT, HR, finance, and facilities teams lead to inefficiencies.
Lack of Automation:
Manual processes slow down service requests and approvals.
Poor Visibility & Reporting:
Limited insights into service performance across the organisation.
Inconsistent Service Experiences:
Employees and customers expect fast, standardised responses.
How Hoth ESM Helps You
Unified Service Desk:
A centralised platform for IT, HR, finance, and facilities service requests.
Automation:
Automate workflows, approvals, and request management to improve efficiency.
Self-Service & Knowledge Base:
Enable employees to resolve issues independently, reducing service demand.
Cross-Department Collaboration:
Improve communication between teams with integrated service workflows.
Advanced Reporting & Insights:
Gain real-time visibility into service performance and operational bottlenecks.
Success in Action
From Crisis to Control—Reliable Tools in Remote Locations
World Challenge’s teams operate in 45+ destinations across jungles, mountains, and deserts. During peak periods, the Centre logs around 350 incidents per month—sometimes involving multiple agencies and critical decision-making.
Josefine Fox, Business Support Manager, World Challenge explains:
“Hoth gives us a complete audit trail—vital when managing incidents in difficult terrains. It smooths operations and enhances safety.”
Explore Solutions by Team
See how Hoth ESM supports different teams across your business.
Explore Solutions by Industry
Learn how various industries benefit from enterprise-wide service management.
Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.
Follow Us
Email: info@houseonthehill.com
Sales: +44 161 520 0222
Support: +44 161 528 1259
Company Registration : 2790771. Registered Office Address: 127 Stockport Road, Greater Manchester, UK, SK6 6AF
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