Prepare for Cherwell’s 2026 EOL with a smooth, low-risk migration onto a modern ITSM platform.
As Cherwell Service Management approaches its End of Life (EoL) in December 2026, many organisations find themselves at a crossroads.
With vendor support winding down, the clock is ticking for IT leaders to decide: what comes next for our ITSM platform?
Cherwell’s End of Life means that after 2026:
Migration is not instant. A typical transition involves:
This creates serious operational and compliance risk for organisations delivering mission-critical services.
This is a 9–12 month effort for most organisations, which is why the time to start is now.
As many Cherwell customers evaluate “comparison pathways,” a common realisation emerges: replacing Cherwell with another heavyweight, enterprise-locked ITSM tool isn’t cost-effective.
Hoth provides a modern, flexible approach with a significantly lower total cost of ownership, thanks to:
Codeless configuration
Transparent pricing
Modular licensing
No restrictive enterprise contracts
Faster implementation and lower ongoing support costs
You keep the freedom and flexibility Cherwell gave you without the cost and complexity.
For many users, the biggest concern with Cherwell End of Life is disruption. Hoth addresses this directly with a service-first migration approach designed to cut project time and reduce risk.
We guide you through every step:
Mapping your existing Cherwell workflows and data structures
Automating migration wherever possible
Rebuilding and optimising processes using our codeless platform
Validating configurations early to avoid rework
Supporting go-live with minimal downtime
Hoth is proudly UK-based, offering local support, data sovereignty, and shorter implementation times than large global players.
Whether you need cloud or on-premise deployment, we provide flexible options to match your organisation’s security, compliance and operational needs.
You’ll always have direct access to our dedicated support and consultancy teams, real people who know your business and care about your success.
Enterprise Service Management
Extend powerful service management beyond IT. With Hoth ESM, teams such as HR, Facilities, Finance, and Legal can manage requests, tasks, approvals, and workflows through one intuitive platform.
Governance, Risk & Compliance
Strengthen governance and reduce risk with a fully integrated GRC framework. Hoth GRC helps you record incidents, track compliance activities, manage audits, and maintain evidence for internal and regulatory requirements.
Customer Service Management
Deliver better service to your external customers with fast, efficient, and fully traceable support. Hoth CSM provides case management, communication tools, SLAs, and self-service options to help you resolve issues quickly and consistently.
Policy & Organisational Management
Hoth Hub gives you a single, centralised space to manage policies, procedures, learning content, and organisational communication — making it easier for teams to stay informed and compliant.
Cherwell End of Life is inevitable. The good news? So is your opportunity to move to a modern, cost-effective, and future-ready ITSM platform on your terms, not under deadline pressure.
At Hoth, we’ve helped countless organisations modernise their ITSM and ESM environments quickly, safely and affordably.
Visit our Solutions page to explore how Hoth supports different teams and departments.
Book your demo today and let’s take your service management into the future:
Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.
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Sales: +44 161 520 0222
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