Competitive and feature packed

Available in the Cloud or On-Site
Prices based on annual billing

IT Service Management

£ 40 per agent/month
  • Incidents, Service Requests & Problem Management
  • Configuration, SLA, Change & Release Management
  • CMDB/Asset Management
  • KPI Real-Time SLA Monitor
  • Drag and Drop Form & Dashboard Designer
  • Self-Service Portal (Unlimited End-Users)
  • Seamless SSO and MS AD/Outlook365/Azure integration
  • Feedback/Satisfaction Surveys
Book A Demo

Customer Service Management

£ 40 per agent/month
  • SLA Management
  • Product & Inventory DB
  • Org, Site & Contact DB
  • Contract, POs & Invoices
  • Self-Service Portal (Unlimited Customers)
  • Job Sheets
  • CRM
Book A Demo

Computer Aided Facilities Management

£ 45 per agent/month
  • Reactive Work Requests
  • Planned Preventative Maintenance
  • Organisation, Site & Contacts DB
  • Contract Management
  • Quotes, POs, Invoices
  • Compliance Forms
  • Self-Service Portal (Unlimited End-Users)
  • Bookings & Visitor Management
Book A Demo

Request Management for FOI SAR EIR & Discover Cases

£ 500 per organization/month
  • Included, FOI, EIR, SAR & Discovery
  • Public Portal
  • Email to Case Automation
  • Public Disclosure Log
  • Delegations
  • Custom Dashboards & Reports
  • Fully Managed Service
  • Automatic Deadlines & Audit Trail
Book A Demo
Core Features
Feature Price
ITSM
CSM
CAFM
FOI
Ticket Logging
-
Ticket Notes and History
-
Ticket Sub-Tasks
-
Quick Ticket Templates
-
Types, Sub-Types, Priorities, Statuses, Analysis etc.
-
Customizable Mobile Web App
-
Customer Database
-
Contact Database
-
Product Database
-
Inventory/Asset Database
-
Knowledgebase
-
Branded Customer Self-Service Portal
-
Create Custom Views
-
Workflow Designer
-
Attach Documents
-
Create Unlimited Custom Fields
-
Mandatory / Readonly Fields
-
Drag & Drop Form and Dashboard Designer
-
Customer Portal Branding
-
Dashboard Noticeboard/News Feed
-
Theme Designer
-
Timeline
-
Kanban / Workboards
-
Wallboard
-
MS/AD LDAP Connector & Outlook/Azure SSO
-
SLA Management 3rd Party Monitoring
-
Customer Satisfaction Feedback Surveys & Emojis
-
Drag & Drop File Import
-
Software Support (Telephone, Email)
Inc with 5 or more agents or £950 py
Microsoft Teams Integration
£1250 py
Add-On
Add-On
Add-On
Add-On
Visitor Management
£950 py
Add-On
Add-On
Add-On
Add-On
Resource / Amenity Booking
£950 py
Add-On
Add-On
Add-On
Add-On

Platform Service

Opt-in-Opt out Subscription
-
Microsoft Azure Platform
-
Daily Backup (x3)
-

Software Asset Management - £950 py

PC/Server Software & Hardware Auditing
-
Add-On
Add-On
Add-On
Add-On
SNMP Discovery
-
Add-On
Add-On
Add-On
Add-On
Software Licence Manager
-
Add-On
Add-On
Add-On
Add-On

Email

Outbound Office365, Gmail,....
-
Inbound creation of Tickets from Emails
-
Outlook 365 Add-In
-
Full Email / Letter Template Designer
-

Reports

Default set of prebuilt Reports
-
Create Reports & Add to Dashboards
-
Schedule pdf/csv Reports via Email
-
RAG Reporting
-
Drilldown
-
Report on any data in SupportDesk
-
KPI Monitor with Autorefresh
-

ITSM Confguration - £1850 py

Incident Management
-
Add-On
Add-On
Add-On
Add-On
Problem Management
-
Add-On
Add-On
Add-On
Add-On
Change Management
-
Add-On
Add-On
Add-On
Add-On
Service Request Management
-
Add-On
Add-On
Add-On
Add-On
Release Management
-
Add-On
Add-On
Add-On
Add-On

Enterprise Multi-Dept ServiceDesk - £1850 py

CAFM Service Desk
-
Add-On
Add-On
Add-On
HR Service Desk
-
Add-On
Add-On
Add-On
Add-On
Finance Service Desk
-
Add-On
Add-On
Add-On
Add-On

CAFM - £950 py

Planned Preventative Management
-
Add-On
Add-On
Add-On
Reactive Job Logging
-
Add-On
Add-On
Add-On
Mobile Signature Job Sign-Off
-
Add-On
Add-On
Add-On
Engineer Job Notification
-
Add-On
Add-On
Add-On
Engineer Location Map
-
Add-On
Add-On
Add-On
Unlimited Engineer/Contractor 3rd Party Access Portal
£650 py
Add-On
Add-On
Add-On
Add-On

Finance - £650 py

Suppliers
-
Add-On
Add-On
Add-On
Contract Management
-
Add-On
Add-On
Add-On
Purchase Orders
-
Add-On
Add-On
Add-On
Quotes
-
Add-On
Add-On
Add-On

CRM - £950 py

Contact Profiling
-
Add-On
Marketing Campaigns
-
Add-On
Opportunity Management
-
Add-On

Case, Complaints & FOI Management - £950 py

Public Facing Form Submissing
-
Add-On
Add-On
Add-On
Access from customer website
-
Add-On
Add-On
Add-On
Paperless Progression
-
Add-On
Add-On
Add-On
Deadline Alerts
-
Add-On
Add-On
Add-On
Full Disclosure Log
-
Add-On
Add-On
Add-On
Request Delegation
-
Add-On
Add-On
Add-On
Case Reports
-
Add-On
Add-On
Add-On
Pre-Built Letter Templates
-
Add-On
Add-On
Add-On
Information Governance
£150 pm
Add-On
Add-On
Add-On
Add-On
Record of Processing Activities (RoPA)
£150 pm
Add-On
Add-On
Add-On
Add-On
Unlimited Departmental Data Requesters
£950 py
Add-On
Add-On
Add-On
Add-On

Integrations, API's and Connectors

SCCM, Lansweeper, Certero, Snow, Altiris Connectors
£650 py
Add-On
Add-On
Add-On
Add-On
Microsoft Teams Ticket Creation
£1250 py
Add-On
Add-On
Add-On
Add-On
Twitter
£950 py
Add-On
Add-On
Add-On
Add-On
Jira
£950 py
Add-On
Add-On
Add-On
Add-On
CSV Import / Export
-
Slack Ticket Creation
£950 py
Add-On
Add-On
Add-On
Add-On
Xero Integration
£950 py
Add-On
Add-On
Add-On
Add-On
Report JSON Api
£950 py
Add-On
Add-On
Add-On
Add-On
Bomgar Remote Session Launch Button
£950 py
Add-On
Add-On
Add-On
Add-On
Skype for Business
£950 py
Add-On
Add-On
Add-On
Add-On

Advanced Features

Document Management
£950 py
Add-On
Add-On
Add-On
Add-On
Multi-Domain Support
£950 py
Add-On
Add-On
Add-On
Add-On
Telephony Agent
£950 py
Add-On
Add-On
Add-On
Add-On
Powershell Integration
£950 py
Add-On
Add-On
Add-On
Add-On
IP Whitelisting
-
Sandbox Environment
£950 py
Add-On
Add-On
Add-On
Add-On
Onsite Synchronised Backup
£1950 py
Add-On
Add-On
Add-On
Add-On
Dark Mode
-
Add-On
Add-On
Add-On
Add-On
Advanced UI Developer
-
Custom Keyboard Shortcuts
-

Built for Simplicity, Powered by Innovation

HOTH isn’t just a tool—it’s a comprehensive platform that simplifies your IT service management and compliance, empowering teams to work smarter, faster, and with confidence.

BOOK A DEMO
Asset 3@4x-8

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.

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