Regulatory Compliance is a concern for businesses worldwide. The purpose of the General Data Protection Regulation (GDPR) is to safeguard individuals’ privacy rights and regulate the handling of personal data. While compliance extends across various facets of an organisation, its impact on IT Service Management (ITSM) is often overlooked
ITSM encompasses the strategies, processes, and tools used by organisations to design, deliver, manage, and improve IT services. It ensures the smooth functioning of IT operations, resolving incidents, and managing service requests. GDPR, on the other hand, mandates stringent requirements for the processing and protection of personal data. At first glance, they may seem distinct, but they intersect in numerous ways:
While achieving GDPR compliance in ITSM may pose challenges, it also offers significant benefits:
GDPR compliance is integral to effective IT Service Management in today’s regulatory landscape. By integrating requirements into ITSM frameworks, organisations can bolster data security, improve incident response capabilities, streamline compliance efforts, and prove accountability to regulators and stakeholders. Embracing the intersection of GDPR and ITSM is not merely a regulatory obligation but a strategic imperative for safeguarding data privacy and fostering trust.
To find out how Hoth can help with GDPR Compliance and IT Service Management, visit our GRC and ITSM pages of our new website.
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