FourNet and Hoth: Focused on Service Management for Central Government

Delivering excellence in Central Government support

FourNet, a trusted provider to several major Central Government departments, operates a dedicated business unit from Central London. As part of their toolkit, House-on-the-Hill plays a pivotal role in helping them deliver tailored service management solutions—most recently in the rollout of a bespoke Problem Management process.

Stuart Williams, Head of Operations at FourNet, collaborated closely with Hoth during the implementation:

“Hoth is a key solution within our team. It’s flexible, effective, and enables us to meet complex customer configuration requirements and SLA commitments.”

Despite time constraints during testing, Stuart acknowledged the system’s sophistication and capabilities:

“Hoth is laser-focused on Service Management, where many others try to be all things to all people. That focus makes it extremely effective. Customisation at the customer level is easy, and deeper tailoring is always possible with the Hoth team’s support.”

He added:

“It’s a great product, but more importantly, it’s backed by great people—everyone I’ve worked with at Hoth is professional, personable, and easy to collaborate with.”