Ascot Case Study

Award-Winning Facilities Management Provider Streamlines Service with Hoth

Ascot Services has built an outstanding reputation as a Facilities Management provider since 2003, winning numerous awards along the way. They chose Hoth as their Service Desk provider to help streamline operations, monitor performance, and provide their clients with visibility into live jobs.

Ascot had prior experience using a Hoth environment through a client. Andrea Ashurst, Compliance Manager, explains:

“We were already using an existing Hoth-provided system with a client and decided to adopt our own version to use with all clients.”

This familiarity helped shape their Service Desk strategy and informed how they wanted to tailor their own instance of Hoth.

Since implementing Hoth, Ascot has expanded usage across a wide range of processes—from reactive calls and site accidents to visitor management. Every new process is rolled out in close consultation with Hoth to ensure smooth implementation. A test environment is often used first, enabling Ascot to make adjustments before deploying to their wider client base.

Having worked with Hoth for several years, we asked Andrea to share her thoughts on the impact:

How has using Hoth Service Management Software helped your organisation?
“Hoth has significantly increased our capacity to run, report on, and oversee live jobs. It gives our clients full transparency of ongoing works and has become a unique selling point. The system is completely bespoke to our business, and we are constantly developing it to proactively enhance our service.”

What do you like most about Hoth?
“As an innovative company, we’re always looking to improve our technology. Hoth supports this by continually evolving our system—whether it’s small tweaks or full new builds. Their ‘can-do’ attitude and ability to meet bespoke requirements is second to none.”

What would you say to others considering Hoth?
“Hoth’s knowledge is excellent, and their ability to solve even complex challenges is unmatched. I’d recommend them to anyone looking for a bespoke, fully functional, user-friendly service management solution.”