Hoth ESM: Enterprise Service Management

Empowering Your IT Teams with AI-Supported Service Management Solutions

Key Challenges in Enterprise Service Management

As organisations grow, managing services across multiple departments becomes complex. Common challenges include:

Siloed Service Operations:

Disconnected IT, HR, finance, and facilities teams lead to inefficiencies.

Lack of Automation:

Manual processes slow down service requests and approvals.

Poor Visibility & Reporting:

Limited insights into service performance across the organisation.

Inconsistent Service Experiences:

Employees and customers expect fast, standardised responses.

How Hoth ESM Helps You

Hoth ESM extends ITSM capabilities to all business functions, enabling seamless service management across departments.

Unified Service Desk:

A centralised platform for IT, HR, finance, and facilities service requests.

Automation:

Automate workflows, approvals, and request management to improve efficiency.

Self-Service & Knowledge Base:

Enable employees to resolve issues independently, reducing service demand.

Cross-Department Collaboration:

Improve communication between teams with integrated service workflows.

Advanced Reporting & Insights:

Gain real-time visibility into service performance and operational bottlenecks.

Success in Action

Discover how organisations have enhanced service efficiency and collaboration with Hoth ESM.

“Take a good look at Hoth—it’s incredibly flexible, cloud-based, and reliable. The support and development teams are outstanding. It wraps around your needs with superb integrations and top-tier consultancy.”

Chris Balmer, ICT and Digital Manager, South Norfolk & Broadland Councils

Request a Demo

Unify and optimise your enterprise service management with Hoth ESM.

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Learn how various industries benefit from enterprise-wide service management.

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.