South Norfolk & Broadland Councils: A Fresh Start with HOTH Cloud

Merging ITSM for Modern Local Government

When Broadland and South Norfolk Councils merged their operations in 2018, they saw an opportunity to unify their IT service desks under one powerful solution. Broadland had already used an on-premise version of House-on-the-Hill (Hoth) since 2016. The move to Hoth’s cloud platform not only brought both councils together—but future-proofed their service desk.

Simplicity, Speed & Smart Integration

Key to the decision was Hoth’s integration with Lansweeper and the flexibility of the cloud deployment. Chris Balmer, ICT and Digital Manager, recalls:

“It was seamless. We used it as a greenfield opportunity. Discussions with Hoth  shaped the new platform—delivered on time and without issues.”

The rollout went live just two months after kick-off, led by dedicated Hoth consultant, Inge.

Key Benefits Delivered by HOTH:

Remote accessibility: Critical during the pandemic, staff could log and track issues from anywhere—without network access.

Data-driven decisions: Built-in reporting tools enable proactive service improvement.

Flexible support platform: Adaptable to evolving needs and integrated with third-party tools.

Chris shares:

“Take a good look at Hoth—it’s incredibly flexible, cloud-based, and reliable. The support and development teams are outstanding. It wraps around your needs with superb integrations and top-tier consultancy.”