SupportDesk IT Service Management

Provide the highest level of IT support and pro-actively manage your services with this versatile Cloud or On-Site service desk solution

IT Service Management Software

Allows you to manage integral service desk processes such as Incident Management, Problem Management, Request Fulfilment and Change Management

Public sector organisation?

SupportDesk IT Service Management is available on the G-Cloud digital marketplace.



Kanban Workboard

Offers service managers real-time list views of Service Desk tickets at specific statuses.

Customisable User Dashboards

Enable individual Analysts, Managers, Customers and Groups to view unique service desk information upon logging in to SupportDesk ITSM

Service Portfolio Management

Provide end users and subscribers with updates on the statuses of distributed IT Services

Self Service Portal

The customer web Self-Service portal allows users to log and track issues and requests directly. SupportDesk ITSM can also allow you to Enhance Customer Communication with Scheduled Reports, FAQs and a public Noticeboard Newsfeed displayed on the portal.

IT Service Management Software

Allows you to manage integral service desk processes such as Incident Management, Problem Management, Request Fulfilment and Change Management

Kanban Workboard

Offers service managers real-time list views of Service Desk tickets at specific statuses.

Customisable User Dashboards

Enable individual Analysts, Managers, Customers and Groups to view unique service desk information upon logging in to SupportDesk ITSM

Service Portfolio Management

Provide end users and subscribers with updates on the statuses of distributed IT Services

Self Service Portal

The customer web Self-Service portal allows users to log and track issues and requests directly. SupportDesk ITSM can also allow you to Enhance Customer Communication with Scheduled Reports, FAQs and a public Noticeboard Newsfeed displayed on the portal.

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FAQs and Customer Feedback Forms

Frequently Asked Questions can be displayed to end users via the self-service portal, promoting self-diagnosis. Customer Satisfaction Surveys and feedback forms can be sent to users as links in ticket resolution emails.

KPI

IT service management software with KPI Monitor tool allows for alignment with operational business Service Level Agreements.

SLA

Service Level Agreements can be associated with individual customers, contracts and Configuration Items. The selection of a Priority on an ITSM service desk call automatically populates the required Response, Warning and Action times.

KnowledgeBase

For speedy call resolution, solutions can be searched for and copied directly from SupportDesk’s KnowledgeBase.