IT service management software with KPI Monitor tool allows for alignment with operational business Service Level Agreements.
Real-Time KPI monitor helpdesk dashbaord gives an overview of Key Performance Indicators to helpdesk managers.
Effectively Manage SLAs
Service Level Agreements can be associated with individual customers, contracts and Configuration Items.
The selection of a Priority on an ITSM service desk call automatically populates the required Response, Warning and Action times.
Service Desk ITSM call templates can be pre-configured, so that essential information is already populated on a call, saving time for helpdesk agents and ensuring vital information is gathered.
Implement unique workflows to suit your business, and improve Service Level Agreement times by ensuring immediate responses for customers with automatic emails from the ITSM helpdesk, and automatic call escalation upon approaching deadlines.
Build Your KnowledgeBase
For speedy call resolution, solutions can be searched for and copied directly from SupportDesk’s KnowledgeBase.