Solutions for IT Teams

Empower IT Teams with Smarter Service Management

IT teams are the backbone of any organisation, responsible for maintaining uptime, resolving technical issues, and ensuring seamless digital operations. However, they often face challenges such as inefficient ticketing, lack of automation, and limited visibility into IT assets and performance. Hoth provides IT teams with a powerful, scalable IT Service Management (ITSM) solution designed to streamline workflows, enhance efficiency, and improve service delivery.

Key Challenges IT Teams Face

Organisations face increasing pressure to modernise IT services while maintaining compliance, transparency, and efficiency. Common challenges include:

High Ticket Volumes & Response Time Delays

Managing an overwhelming number of requests with limited resources.

Lack of Automation

Repetitive manual tasks slowing down IT support and resolution times.

End-User Frustrations

Lack of self-service options leading to increased dependency on IT teams.

Complex Change & Incident Management

Challenges in maintaining IT stability while implementing system changes.

Poor Visibility & Reporting

Difficulty tracking IT assets, incidents, and trends.

How Hoth Solves These Challenges

AI-Driven Ticketing & Query Routing – AI Bots assist by automatically routing user queries, analyzing ticket subjects, and providing suggested solutions based on curated learning materials.
Self-Service Portal & AI-Enhanced Knowledge Base – AI-powered Bots work alongside the knowledge base to deliver automatic first-level responses, reducing the workload on IT teams.
Advanced IT Asset Management – Gain full visibility into IT assets, lifecycle management, and performance tracking.
AI-Powered Workflows & Response Automation – AI processes incoming requests, enhances email workflows, and automates resolution suggestions directly within the ticketing system.
Real-Time AI-Enhanced Analytics & Reporting – Gain insights into AI-assisted resolutions, ticket response times, and user engagement trends.

Success in Action

Discover how an IT team like yours transformed its operations with Hoth’s ITSM solution.

"We use Hoth for many of our systems. The system is a breath of fresh air for us. We are constantly singing your praises and recommending your services. Every member of your team are super helpful and accommodating, always providing the highest level of Customer Service, it does not go un-noticed. You absolutely deserve the recognition "

– Lucy-Grace O’Shea, North West Leicestershire District Council

Case Studies

South Norfolk & Broadland Councils: A Fresh Start with HOTH Cloud

Salisbury NHS Foundation Trust & Hoth: 13 Years of Transformative ITSM Support

Newbury Building Society: From On-Site to the Cloud with Confidence

Take Your IT Operations to the Next Level

Hoth is built to help IT teams work smarter, not harder.

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.