Solutions for Customer Support Teams

Deliver Exceptional Customer Experiences with AI-Driven Support

Customer support teams are at the forefront of user satisfaction, responsible for resolving issues quickly and efficiently. However, they often struggle with high ticket volumes, inconsistent service quality, and resource constraints. Hoth’s intelligent service management platform empowers support teams with automation, AI-driven responses, and seamless customer interactions to enhance efficiency and improve customer satisfaction.

Key Challenges Customer Support Teams Face

Limited Insights & Analytics

Difficulty in tracking trends, customer sentiment, and agent performance.

Inconsistent Service Quality

Variability in agent responses affecting customer satisfaction.

Repetitive & Time-Consuming Tasks

Manual processes reducing productivity and efficiency.

Lack of Self-Service Options

Customers unable to find quick resolutions on their own, leading to increased support dependency.

High Ticket Volumes & Slow Response Times

Difficulty managing large volumes of inquiries efficiently.

How Hoth Solves These Challenges

AI-Powered Ticketing & Query Routing – Automatically categorises and assigns tickets to the right agents, reducing response times and improving efficiency.
Smart Self-Service & AI Chatbots – AI-driven chatbots assist customers by providing instant answers and guiding them to relevant knowledge base articles, reducing the need for agent intervention.
Automated Workflows & Case Management – Streamlines case resolution by automating repetitive tasks and integrating customer history for personalised support.
Monitor and Report on Performance – Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates, and more.
Seamless Multi-Channel Support – Unify email, chat, and phone interactions within a single platform for a consistent customer experience.

Success in Action

"The Hoth “Customer Support”portal will change the way we do business, because we can capture relevant information at the point of incident logging. "

Mike Doverman, Newport City Council

Case Studies

World Challenge & Hoth CSM: Global Incident Management, Made Simple

First Choice Homes Oldham

Ascot Case Study

Elevate Your Customer Support Experience

Hoth is built to help IT teams work smarter, not harder.

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.