Hoth for Managed Service Providers (MSPs)

Hoth for Managed Service Providers

Optimising IT Service Delivery & Compliance for MSPs

Key Challenges for MSPs

Managed Service Providers (MSPs) must efficiently manage multiple client environments while maintaining service quality, compliance, and operational scalability. Common challenges include:

Multi-Client IT Management

Handling diverse IT infrastructures and requirements across multiple clients.

Meeting SLAs & Service Efficiency

Ensuring rapid response times and maintaining high service standards.

Regulatory & Compliance Requirements

Managing data security, governance, and regulatory obligations for clients.

Scaling Operations & Automation

Reducing manual workloads and increasing service efficiency through automation.

How Hoth Helps MSPs

Hoth provides a comprehensive IT service management platform designed to enhance operational efficiency, ensure compliance, and automate service delivery for MSPs.

Multi-Tenant IT Service Management (ITSM): Manage multiple client environments from a centralised platform with custom workflows and reporting.
AI-Powered Ticketing & Automation: Automate ticket categorisation, prioritisation, and resolution with embedded AI bots.
Knowledge Management & Self-Service: Provide AI-enhanced knowledge base integration to improve first-time resolution rates and reduce agent workload.
Governance, Risk & Compliance (GRC) Tools: Ensure clients remain compliant with industry regulations through policy management, risk assessment, and data governance solutions.
Automation & Self-Service Capabilities: Reduce operational strain with AI-driven automation for ticketing, approvals, and service requests.

Why MSPs Choose Hoth

Built for MSPs: Scalable, multi-tenant ITSM designed to support MSP operations.

Proven Success in the MSP Industry: Backed by real-world case studies.

AI-Driven Efficiency: Reduce manual workloads and improve response times with automation.

"Your support department are really good and helpful "

– Mark Budd, CHI Technology

Case Studies

FourNet and Hoth: Focused on Service Management for Central Government

Ascot Case Study

Ready to Optimise your MSP Operations?

Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.