Hoth AI
Smarter Service, Faster Results — Accelerate Support with Secure, Built-in AI
Feature Highlights
Hoth AI empowers your service desk with real-time automation, intelligent suggestions, and context-aware answers. It’s more than just an add-on — it’s an integrated part of the way you deliver support.
Ticket Summarisation
Instantly distil requests into actionable summaries for faster triage and onboarding.
Responsive AI
Hoth’s Responsive AI will suggest clearer, friendlier, and more effective replies, helping teams communicate better — instantly.
Knowledge Suggestions
Recommend helpful articles based on real-time context — saving time for agents and users alike.
Personalised Bots
Deploy bots tailored to your teams — from policy queries to auto-answering common questions.
How HothITSM Helps You
IT teams often face high service demand, limited resources, and pressure to ensure business continuity while managing a range of incidents and service requests. Common challenges include:
Clarity from the First Click
Hoth AI’s ticket summarisation gives your team immediate insight into every issue. Whether onboarding new staff or speeding up complex workflows, summaries reduce noise and boost productivity.
Help, without the Hunt
AI-driven article suggestions surface exactly what agents need — no searching required. It’s knowledge management that actually works in real time.
Built into the Service Desk
The Hoth AI Hub lives right inside your environment — no extra software, no learning curve. Agents get insights as they work, without ever leaving their flow.
Responsive AI
Enhanced AI messaging feature that elevates every agent response. Like what you’ve seen in next-gen tools, Hoth’s Responsive AI will suggest clearer, friendlier, and more effective replies, helping teams communicate better — instantly.
Secure by Design
Identify potential issues before they arise. Predict trends, improve response times, and stay ahead of IT disruptions.
Success in Action
Hoth ITSM has helped organisations across various industries streamline their IT services. See how companies have improved resolution times and reduced workloads with our AI-powered platform.
“We couldn’t function efficiently without it. The Support Desk platform is versatile and easy to use. Email read and coloured flagging help streamline updates directly into tickets. Hoth is top tier for both support and technical knowledge—10 out of 10.”
“Here’s to many more years of trusted collaboration with Salisbury NHS Foundation Trust!”
Andy Scott, IT Service Manager , Salisbury NHS Foundation Trust
Explore Solutions by Team
Learn how Hoth ITSM benefits different teams within your organisation.
Explore Solutions by Industry
See how Hoth ITSM supports industries ranging from education to healthcare.
Making service simple—smarter, faster, together.
Hoth empowers teams to deliver smarter services across IT, Customer Support, Facilities, Governance, and Enterprise Management. Our flexible, AI-supported platform streamlines operations, boosts collaboration, and ensures compliance—making it easy to support your people, processes, and priorities.
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