FOI, Case & Complaints Software

Automate the processing of FOI, DPA, EIR, PQ & Complaints with SupportDesk

SupportDesk Case

With MOJ recommended templates built-in as standard, SupportDesk Case Request Management Software helps public sector organisations such as local government, NHS, public services and councils, to ensure that Freedom of Information requests are progressed in compliance with government legislation.

Link From Your Website

SupportDesk Case allows you to add a link your website that will capture requests by the public.

Customise Case Forms

The form that displays when the link is clicked can be customised by you to include the required fields and styling. Forms can be customised using SupportDesk’s Drag and Drop Forms Designer.

Heighten Communication

Once the end user has submitted their request the system can email an automatic reply to them, or it can be initiated manually once the request is being processed.

Heighten Visualisation

Within SupportDesk Case, logged requests show up on the dashboard indicators of request handlers.

Paperless Progression of Case Requests

Case request handlers user can drill-down from the dashboard to new requests and start the handling process of Assigning the request, and progressing the status of the request.

Pre-Built Letter Templates

SupportDesk Case ships with a series of pre-built letter templates for key elements of the Case handling process. These can be modified as required and are then available from the request handling screen.

SupportDesk Case

With MOJ recommended templates built-in as standard, SupportDesk Case Request Management Software helps public sector organisations such as local government, NHS, public services and councils, to ensure that Freedom of Information requests are progressed in compliance with government legislation.

Link From Your Website

SupportDesk Case allows you to add a link your website that will capture requests by the public.

Customise Case Forms

The form that displays when the link is clicked can be customised by you to include the required fields and styling. Forms can be customised using SupportDesk’s Drag and Drop Forms Designer.

Heighten Communication

Once the end user has submitted their request the system can email an automatic reply to them, or it can be initiated manually once the request is being processed.

Heighten Visualisation

Within SupportDesk Case, logged requests show up on the dashboard indicators of request handlers.

Paperless Progression of Case Requests

Case request handlers user can drill-down from the dashboard to new requests and start the handling process of Assigning the request, and progressing the status of the request.

Pre-Built Letter Templates

SupportDesk Case ships with a series of pre-built letter templates for key elements of the Case handling process. These can be modified as required and are then available from the request handling screen.

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Automatic Deadline Alerts

Deadline dates and Warning dates are automatically calculated based on deadline selections. SupportDesk Case can issue alerts if the request goes beyond this warning date.

Create Disclosure Logs

Requests can be added easily to the Disclosure Log by ticking the “Add to Disclosure Log” tick option at the bottom of the request screen. On pressing OK the DC Log entry is shown and can be edited to remove personal information and validated.

Run Case Reports

Report on outcomes, exemptions and other key performance indicators at the touch of a button, and customise and schedule Case reports using SupportDesk’s QuickReport Designer.