All versions 100% upwardly compatible | You decide when to upgrade

Foundation

Ticketing Helpdesk

Per agent/month

Your own unique and branded system

Customer & Contact Database

Product Catalogue

QuickReports

Email

KnowledgeBase

Mobile/Tablet support

All Features

Try for free Get Your Quote

Professional

Perfect for running your business

Per agent/month
Support Included

Full ITIL Configuration

Incidents, Requests, Problem & Change Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Satisfaction Surveys

Plus all Foundation Features

All Features

Try for free Get Your Quote

Enterprise

The Custom Service Desk

Per agent/month
Support Included

Full Enterprise Service Management

ITSM, CAFM, HR & Finance

Contract Management

Service Portfolio Management

Software Asset Management (Unlimited Devices)

Plus all Professional Features

All Features

Try for free Get Your Quote

Professional

ITSM process enabled servicedesk

Price per agent per month
Support Included

Full ITIL Configuration

Incidents, Requests, Problem & Change Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Satisfaction Surveys

Plus all Foundation Features

All Features

Try for free Get Your Quote

Enterprise

Fully equipped servicedesk package

Price per agent per month
Support Included

Full Enterprise Service Management

ITSM, CAFM, HR & Finance

Contract Management

Service Portfolio Management

Software Asset Management (Unlimited Devices)

Plus all Professional Features

All Features

Try for free Get Your Quote

Professional

ITSM process enabled servicedesk

One up front cost per agent
Support included in Year 1,
with subsequent renewable annual support

Full ITIL Configuration

Incidents, Requests, Problem & Change Management

KPI Real-Time SLA Monitor

Drag and Drop Form & Dashboard Designer

Self-Service Portal (Unlimited End-Users)

Seamless SSO and MS AD/Outlook365/Azure integration

Satisfaction Surveys

Plus all Foundation Features

All Features

Try for free Get Your Quote

Enterprise

Fully equipped servicedesk package

One up front cost per agent
Support included in Year 1,
with subsequent renewable annual support

Full Enterprise Service Management

ITSM, CAFM, HR & Finance

Contract Management

Service Portfolio Management

Software Asset Management (Unlimited Devices)

Plus all Professional Features

All Features

Try for free Get Your Quote

Enquire for concurrent login prices (mixed named/concurrent available)

Feature Foundation Professional Enterprise
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Remote Desktop Support
Custom Views
Processes 1 4 Unlimited
Ticket Classification Levels 3 7 7
Activity/Sub-Tasks
Language Support 1 1 1
Customer Self Service Optional Extra Unlimited Unlimited
User-Definable Fields unlimited unlimited
Drag and Drop Form and Dashboard Designer
LDAP Connector*
SLA Management
Timeline
Notes and Audit Trail
Customer Portal Branding
Customer Satisfaction Surveys
Software Asset Management
PC/Server Software & Hardware Auditing Optional Extra
SNMP Discovery Optional Extra
Software Licence Manager Optional Extra
Email
Outgoing
Incoming*
Outlook Add-In
Reports
Quick Reports
KPI Monitor
Configuration Management
Product Database
Inventory/Asset Database
Service Catalogue
ITSM Configuration
Incident Management
Problem Management
Change Management
Request Management
Release Management
Operations Management
Facilities Management
Financial Management
Suppliers
Contract Management
Purchase Orders
Accounts
3rd Party SLA Monitoring
Advanced Contract Management
CRM
Contact Profiling Optional Extra Optional Extra
Marketing Campaigns Optional Extra Optional Extra
Opportunity Management Optional Extra Optional Extra
Opportunity Management Optional Extra Optional Extra
HouseKeeping Optional Extra Optional Extra
Booking Management Optional Extra Optional Extra
Expenses Timesheets Optional Extra Optional Extra
Projects & Timesheets Optional Extra Optional Extra
Web Chat Optional Extra Optional Extra
Multi-Domain Support Optional Extra Optional Extra
Multi 'Follow the Sun' Helpdesks Optional Extra Optional Extra
Telephony Agent Optional Extra Optional Extra
Powershell Integration Optional Extra Optional Extra

* Requires setup
** Requires consultancy

How long does my trial last?

30 Days, create your personal trial here

What are the charges?

Charges are based on the number of service desk agent logins for the chosen price plan and whether your system is hosted by us or installed on-site.

Are there any extra fees?

Consultancy is charged at a daily rate for the initial setup of your SupportDesk system.

Have any other Questions?

Then please call 0161 427 8988 to chat to one of the team or email your service management software questions to support@houseonthehill.com