SupportDesk software pricing models…

 Your own unique SupportDesk instance | You decide when to upgrade | Branded to your company | All versions 100% upwardly compatible 

Enquire for concurrent login prices (mixed named/concurrent available) and bulk discounts

Foundation

The Ticketing Helpdesk
£15
Per agent/month
Support Included

Ticket Logging
Customer & Contact Database
Product Catalogue
QuickReports
Email
KnowledgeBase
Mobile Helpdesk
All Features

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Professional

The Complete Service Desk
£25
Per agent/month
Support Included

All Foundation plus
Incident, Problem, Change & Request
KPI Real-Time SLA Monitor
Drag n Drop Forms Designer
Self Service Portal
LDAP Connector
All Features

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Enterprise

The Advanced Service Desk
£40
Per agent/month
Support Included

All Professional plus
Full ITSM V3 Configuration
Financial Management
Service Portfolio Management
Software Licence Manager
Satisfaction Surveys
All Features

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Ultimate

Full Business Management
£55
Per agent/month
Support Included

All Enterprise plus
Timesheets, Bookings & Expenses
CRM
Powershell Integration
Multi-Domain support
Telephony
All Features

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Professional

ITSM process enabled servicedesk
£22
Price per agent per month
Support Included

All Foundation plus
Incident, Problem, Change & Request
KPI Real-Time SLA Monitor
Drag n Drop Forms Designer
Self Service Portal
LDAP Connector
All Features

Try Buy

Enterprise

Fully equipped servicedesk package
£35
Price per agent per month
Support Included

All Professional plus
Full ITSM V3 Configuration
Financial Management
Service Portfolio Management
Software Licence Manager
Satisfaction Surveys
All Features

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Ultimate

THE servicedesk package
£50
Price per agent per month
Support Included

All Enterprise plus
HouseKeeping
CRM
Powershell Integration
Multi-Domain support
Telephony
All Features

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Professional

ITSM process enabled servicedesk
£750
One upfront cost
Support included in Year 1,
with subsequent renewable annual support

All Foundation plus
Incident, Problem, Change & Request
KPI Real-Time SLA Monitor
Drag n Drop Forms Designer
Self Service Portal
LDAP Connector
All Features

Try Buy

Enterprise

Fully equipped servicedesk package
£950
One upfront cost
Support included in Year 1,
with subsequent renewable annual support

All Professional plus
Full ITSM V3 Configuration
Financial Management
Service Portfolio Management
Software Licence Manager
Satisfaction Surveys
All Features

Try Buy

Ultimate

THE servicedesk package
£1250
One upfront cost
Support included in Year 1,
with subsequent renewable annual support

All Enterprise plus
HouseKeeping
CRM
Powershell Integration
Multi-Domain support
Telephony
All Features

Try Buy

Full Feature List

Feature Foundation Professional Enterprise Ultimate
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Remote Desktop Support
Custom Views
Processes 1 4 Unlimited Unlimited
Ticket Categories 3 7 7 7
Activities
Language Support 1 1 1
Dictionary 3 Unlimited Unlimited
Customer Self Service Unlimited Unlimited Unlimited
Additional Custom Fields
Web Forms Designer
LDAP Connector*
SLA Management
Software Licence Manager**
Web Chat
Multi-Domain Support
Multi 'Follow the Sun' Helpdesks
Telephony Agent
Powershell Integration
Timeline
Notes and Audit Trail
Customer Portal Branding
Customer Satisfaction Surveys
Email
Outgoing
Incoming*
Outlook Add-In
Reports
Quick Reports
KPI Monitor
Configuration Management
Product Database
Inventory/Asset Database
Service Catalogue
ITSM Configuration
Incident Management
Problem Management
Change Management
Request Management
Release Management
Operations Management
Facilities Management
Financial Management
Suppliers
Contract Management
Purchase Orders
Accounts
3rd Party SLA Monitoring
Advanced Contract Management
CRM
Contact Profiling
Marketing Campaigns
Opportunity Management
Opportunity Management
HouseKeeping
Booking Management
Expenses Timesheets
Projects & Timesheets

* Requires setup
** Requires consultancy

How long does my trial last?

This is a link to an online SupportDesk trial, and you can log in anytime.

If you would like a personal trial system in which you can enter your own data, please get in touch and we will set one up for you!

What are the charges?

Charges are based on the number of service desk agent logins for the chosen price plan and whether your system is hosted by us or installed on-site. (Please note that all our trial solutions are built using SupportDesk Enterprise product configuration).

Are there any extra fees?

Consultancy is charged at a daily rate for the initial setup of your SupportDesk system.

Have any other Questions?

Then please call 0161 427 8988 to chat to one of the team or email your service management software questions to support@houseonthehill.com