Brighter service management at House-on-the-Hill

March 24, 2009

Blog

House-on-the-Hill is promising even brighter IT service management and customer support with the launch of its latest solution at a major industry show.

Its latest SupportDesk software will be unveiled at the Service Desk and IT Support Show at London’s Earls Court on 28 and 29 April.

Built around an ITIL v3 compatible framework and the latest Web 2.0 technologies, its host of new features represents a big leap forward in service desk flexibility and ease of use, said Michael Charles, Senior Consultant at Manchester-based House-on-the-Hill (www.houseonthehill.com).

Launch of the latest SupportDesk follows the recent debut in Last Vegas of i3, the software house’s 100% hosted version of its products.

Additional features include ITIL v3 configuration, advanced email management, software licence management, a new Service Portfolio and ability to report on financial depreciation of assets.

The product includes an integrated Configuration Management System and an integrated and searchable Knowledge Base for solution look-up. Incidents, problems, changes and releases can be linked for traceability. A full service catalogue allows users to see the availability of services as customers would see them.

It is available configured for IT Service Management, Customer Service and Support, and Facilities Management. The tool can be accessed from PDAs, Blackberries or mobile phones.

We’re extremely excited about these improvements which are the outcome of two years of research and development, Charles added. We’ve also put a lot of work into streamlining the Web User Interface look and feel to exceed expectations for Web applications.

Features previously not available through the Web, such as the Key Performance Indicator (KPI) Monitor dashboard and new Licence Manager have also been brought through.

House-on-the-Hill, which has customers in some 40 countries and has been supplying IT service management software since 1993, will be exhibiting at the Earls Court show on stand 316.

ENDS

Media queries to Scot PR. Tel. 0131-473 2388

Scot PR Ltd Hudson House 8 Albany Street Edinburgh EH1 3QB

Tel. 0131-473 2388

Glasgow office tel. 0141-552 4800 glasgow@scotpr.com

Stay Updated

Category

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest