What's new 2021

MS Teams Bot

As so many of us have been working from home we have become more reliant on Microsoft Team. To leverage this, Hoth have produced the Teams Integration add on which lets you log tickets directly from Teams and use it as a Notification channel.

Learn more about HotH's Microsoft Teams Integration

In the Loop

Keep users notified of ticket updates even when they are not actively assigned to the call, send email updates to users as and when needed.

You can add users to be kept ‘In the Loop’ on ticket updates, and take them away when they no longer are required.

E-Mail Automation

Management of inbound mail processing has become much easier with the Mail Automation module.

You can quickly set up rules to ignore, delete or process emails with pre-set categorisation and assignees.

Rich Text Description

Hoth can now accommodate Rich Text Subjects on the call screen, be these added by Customers or Support Staff, helping with faster diagnosis of the issue and an easier Call interface for end users.

Global Search

Providing a new first port of call Search option on the Dashboard our new Global Search works through the data in Hoth and offers you the search results for you to pick the appropriate entry.

OAuth 2.0 Email

Microsoft have flagged Basic authentication to be disabled mid 2021 so Hoth now supports OAuth2 for SMTP, POP, IMAP and LDAP Connections. We have produced several guides to the implementation process and as always, our Support Team will be available to help.

#Mail API

The Mail API allows service desk agents to set ticket properties in the body of an email when creating a new ticket or responding to an existing ticket.