What's New 2020

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SupportDesk – Chat Messaging (optional add-on)

SupportDesk Chat allows your customers & website visitors to chat with the ServiceDesk via the use of the Chat connection on the WebGuest Dashboard. A chat can either be initiated by the operator (ServiceDesk) or the customer. In the latter case this can only happen if there is an operator waiting in the chat portal. Otherwise the customer can send an email to the ServiceDesk.

More Details

New features available for Form Development

Security Features

Security is high on the priority list for and URL’s generated in email templates are now encrypted using AES256 to prevent URL tampering to access other parts of the system.
Under the hood we have tightened many other areas in the constant drive to keep your SupportDesk secure. Password strength can be checked at login with enforced password reset to match the latest security settings.