One of Britain’s most technologically advanced colleges has selected House-on-the-Hill’s Help Desk software to improve IT services to staff and students.
House-on-the-Hill’s SupportDesk, which replaces an in-house system, not only provided all the functionality we needed but also represented best value, said Nick Smeltzer, Deputy Director of Information Systems and IT at Warrington Collegiate.
The college has some 10,000 students and more than 500 staff spread across eight buildings, and IT facilities distributed in 40 community centres including Warrington Wolves rugby league stadium. Last December it completed a 27m new build of its Winwick Road campus. It is the first English college to have an integrated Cisco voice, video and data network and is fully Wi-Fi enabled throughout.
Warrington Collegiate wanted a solution which was Web-based to allow the widest possible access, and required compatibility with its Novell network’s e-Directory database and Groupwise email system. SupportDesk will interface with a new telephony system – when users call in to report a problem their details will pop up automatically on IT Help Desk screens.
We are at the forefront of a great deal of technology and needed a quick and efficient Help Desk product to go with this, Smeltzer commented.
The new product was recommended by another college which is also a House-on-the-Hill client, he added. I can now see what calls have been closed and those that are still open so it’s very helpful for monitoring calls status. User feedback has been positive. Whenever an issue has cropped up, House-on-the-Hill’s staff have responded very quickly.
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