Top College awards House points

service desk software

August 21, 2007

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One of England’s most successful colleges has chosen House-on-the-Hill’s SupportDesk software to make sure its facilities keep winning top marks.

South Downs College in Waterlooville, Hampshire, has one of the country’s best exam track records. In 2006 its A level pass rate was 99% for the second year running.

It will use SupportDesk as a facilities management tool, logging and monitoring problems and ensuring smooth liaison with suppliers and contractors. Staff will be able to keep tabs on issues affecting them via an Internet browser.

This will improve our overall service and accountability to our customers, said Premises Manager John Shurmer. It will give us an overview of outstanding work, and better and faster information for reporting purposes. The tool is adaptable, easy to use and reasonably priced. Premises helpdesk staff can also use it to raise works orders and email suppliers with new works, establishing an audit trail.

House-on-the-Hill’s system replaces Track-it at the college which has more than 10,000 full and part-time students.

Trudy Broadhead, Director of House-on-the-Hill Software, commented: It’s marvellous that after thoroughly testing the market such a successful college has given us such a high pass rate.

 

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