The small business cloud helpdesk for customer support
With Tikkety it is easy to load your customers, so that when you log a new ticket, you can simply select the Customer from a dropdown list.
Add your product list into Tikkety so that you can quickly choose which Product a ticket is regarding. You can then easily see which Products are causing the most issues.
Tikkety's knowledgebase enables you to store previously reported problems along with their resolutions or workarounds.
Your Tikkety workflow is set up and ready to go! Use the workflow to show the current status of tickets in your queue.
Your Tikkety system includes an easy go-to dashboard, giving a visual display of the current helpdesk situation. The charts show the breakdown of tickets by ticket Types, Statuses and people.
Log tickets on the go with Tikkety. Tikkety's mobile helpdesk allows engineers to access, log and update tickets on the move.