Tikkety

The small business cloud helpdesk for customer support

Hosted with Microsoft Azure

30 day free trial no credit cards

Single tenancy & secure personal SSL certificate

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Fuss-free ticket logging

With just the right number of fields for you to record your customers’ issues or requests. Tikkety is the quick and easy helpdesk tool for logging and then resolving support tickets.

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    Affordable and full of features

  • Manage customers with ease

    With Tikkety it is easy to load your customers, so that when you log a new ticket, you can simply select the Customer from a dropdown list.

  • Record your products

    Add your product list into Tikkety so that you can quickly choose which Product a ticket is regarding. You can then easily see which Products are causing the most issues.

  • Answers at your fingertips

    Tikkety's knowledgebase enables you to store previously reported problems along with their resolutions or workarounds.

  • Go with the flow

    Your Tikkety workflow is set up and ready to go! Use the workflow to show the current status of tickets in your queue.

  • Stats for grabs

    Your Tikkety system includes an easy go-to dashboard, giving a visual display of the current helpdesk situation. The charts show the breakdown of tickets by ticket Types, Statuses and people.

  • Mobile Friendly

    Log tickets on the go with Tikkety. Tikkety's mobile helpdesk allows engineers to access, log and update tickets on the move.

House-on-the-Hill tikkety On-Demand £25 Per agent per month

(Based on annual billing)

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