The New SupportDesk is Here!

July 13, 2016

Blog

House-on-the-Hill Software Releases the New SupportDesk Version – SupportDesk 2016

We are delighted to announce the release of SupportDesk 2016!

Boasting extensive user experience improvements for Agents, Managers and Customers, the latest SupportDesk enables you to provide the highest level of service with enhanced communication channels, increased visibility and optimum system flexibility.

Discover the New SupportDesk!

New features include…

Service Request Process Enhancements*

Enhanced request visualisation for Customers with attractive new service request buttons.

helpdesk service portfolio

Display an attractive suite of service request buttons to your Customers via the self-service portal, making the request process a more visual and streamlined experience. Each button links to an individual QuickCall template enabling the precise capture of data, while simultaneously enhancing the user experience and encouraging Customers to use the portal.
*Requires Consultancy and the House Forms module.

Process Dashboards*

Toggle between dashboards for each process or business area managed within your system.

Helpdesk Best Dashboards ITIL

This new feature is extremely useful for managers of multiple processes, departments or teams, as it enables default dashboards to be set for each process. These dashboards, built using the drag and drop dashboard designer, can display reports, call queues and information unique to each process, with the ability to toggle between dashboards instantly via the folder dropdown in the toolbar.
*Requires House Forms module.

Remote Support Button*

Generate a Bomgar session directly from a ticket.

helpdesk remote support button

Keep the entire support process within the ticket workflow by giving Agents the option to generate a remote support session directly from the ticket. Notifications can be sent to Customers automatically to alert that a Bomgar session has been initiated. *Bomgar must be purchased separately.

Find out more about SupportDesk 2016! – get in touch or call +44 (0) 161 449 7057

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest