All the tools needed for a quality customer support service.
Enable and encourage your customers to log and track their issues and requests directly, easing the workload of the service desk. Simple navigation provided with a personally styled dashboard to promote your services.
Provide customers, managers, the service desk team, technicians and other groups with a dashboard that reflects their role and permissions upon log in. Provide latest news, state of services as well as buttons for quickly logging issues and requests. Reduce the volume of tickets logged and promote self-diagnosis by including FAQs.
Create ticket input forms to match your terminology and correspond to your business rules. Use the forms with unlimited extra fields to offer customers a means of logging requests that includes all information required for processing by the service-desk.
Lighten the load with automated email read to create new tickets and add customer updates. Respond with messages styled to reflect your business.
Set default priorities to automatically populate the required first response and target completion times. Ensure alignment with operational business Service Level Agreements with the KPI Monitor and determine trends in the performance of the support service. business
For speedy call resolution, solutions can be searched for and copied directly from SupportDesk’s KnowledgeBase.
Allows you to manage integral service desk processes such as Incident Management, Problem Management, Request Fulfilment and Change Management.
Provide end users and subscribers with updates on the statuses of distributed IT Services.
Offers service managers real-time list views of Service Desk tickets at specific statuses.