SupportDesk Product Comparison + Full Feature List

SupportDesk Product Comparison including details of service desk software pricing, package features for Professional, Enterprise and Ultimate service management software packages. Scroll down the lists to view which SupportDesk product is the right choice for your business. All products are available as both SaaS and On-Site helpdesks. For an in-depth and personalised look at SupportDesk service management software, Request a Demo from a House-on-the-Hill consultant today, take a trial, or you can Tweet us for more information.

SupportDesk is a highly configurable service management product which is available in 3 out-of-the-box configurations:

Professional is a call-logging helpdesk and is perfect for small to medium-sized helpdesks. A straight-forward ticketing tool that allows you to efficiently manage Incidents, Requests and Customer Queries, SupportDesk Foundation has all the features you need to run an efficient help desk.

Enterprise includes everything you need for a high-functioning service desk, as well as enabling business to continually work to improve by monitoring Key Performance Indicators in real-time. Manage service desk processes for Incident, Problem and Change.

Ultimate is the complete service management product, with full process management, configuration management, SLA and KPI monitoring. CRM, Financial Management and Software Licence/Asset Manager also enable businesses to take complete control of service desk operations.

View Price Plans
Feature Foundation Professional Enterprise
Ticket Logging
Customer Database
Contact Database
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Remote Desktop Support
Custom Views
Processes 1 4 Unlimited
Ticket Classification Levels 3 7 7
Language Support 1 1 1
Customer Self Service Optional Extra Unlimited Unlimited
User-Definable Fields unlimited unlimited
Drag and Drop Form and Dashboard Designer
LDAP Connector*
SLA Management
Notes and Audit Trail
Customer Portal Branding
Customer Satisfaction Surveys Optional Extra
Software Asset Management
PC/Server Software & Hardware Auditing Optional Extra
SNMP Discovery Optional Extra
Software Licence Manager Optional Extra
Outlook Add-In
Quick Reports
KPI Monitor
Configuration Management
Product Database
Inventory/Asset Database
Service Catalogue
ITSM Configuration
Incident Management
Problem Management
Change Management
Request Management
Release Management
Operations Management
Facilities Management
Financial Management
Contract Management
Purchase Orders
3rd Party SLA Monitoring
Advanced Contract Management
Contact Profiling Optional Extra Optional Extra
Marketing Campaigns Optional Extra Optional Extra
Opportunity Management Optional Extra Optional Extra
Opportunity Management Optional Extra Optional Extra
HouseKeeping Optional Extra Optional Extra
Booking Management Optional Extra Optional Extra
Expenses Timesheets Optional Extra Optional Extra
Projects & Timesheets Optional Extra Optional Extra
Web Chat Optional Extra Optional Extra
Multi-Domain Support Optional Extra Optional Extra
Multi 'Follow the Sun' Helpdesks Optional Extra Optional Extra
Telephony Agent Optional Extra Optional Extra
Powershell Integration Optional Extra Optional Extra

* Requires setup
** Requires consultancy