SupportDesk Product Comparison + Full Feature List

SupportDesk Product Comparison including details of service desk software pricing, package features for Professional, Enterprise and Ultimate service management software packages. Scroll down the lists to view which SupportDesk product is the right choice for your business. All products are available as both SaaS and On-Site helpdesks. For an in-depth and personalised look at SupportDesk service management software, Request a Demo from a House-on-the-Hill consultant today, take a trial, or you can Tweet us for more information.

SupportDesk is a highly configurable service management product which is available in 3 out-of-the-box configurations:

Professional is a call-logging helpdesk and is perfect for small to medium-sized helpdesks. A straight-forward ticketing tool that allows you to efficiently manage Incidents, Requests and Customer Queries, SupportDesk Foundation has all the features you need to run an efficient help desk.

Enterprise includes everything you need for a high-functioning service desk, as well as enabling business to continually work to improve by monitoring Key Performance Indicators in real-time. Manage service desk processes for Incident, Problem and Change.

Ultimate is the complete service management product, with full process management, configuration management, SLA and KPI monitoring. CRM, Financial Management and Software Licence/Asset Manager also enable businesses to take complete control of service desk operations.

View Price Plans

Full Feature List

Feature Professional Enterprise Ultimate
Ticket Logging
Customer Database
Contact Database
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Remote Desktop Support
Custom Views
Processes 3 Unlimited Unlimited
Ticket Categories 6 7
Language Support 1 20
Dictionary 3 Unlimited Unlimited
Customer Self Service 100 Unlimited Unlimited
Additional Custom Fields
Web Forms Designer
LDAP Connector*
SLA Management
Software Licence Manager**
Web Chat
Multi-Domain Support
Multi 'Follow the Sun' Helpdesks
Telephony Agent
Powershell Integration
Notes and Audit Trail
Customer Portal Branding
Customer Satisfaction Surveys
Outlook Add-In
Quick Reports
KPI Monitor
Configuration Management
Product Database
Inventory/Asset Database
Service Catalogue
ITSM Configuration
Incident Management
Problem Management
Change Management
Request Management
Release Management
Operations Management
Facilities Management
Financial Management
Contract Management
Purchase Orders
3rd Party SLA Monitoring
Advanced Contract Management
Contact Profiling
Marketing Campaigns
Opportunity Management
Opportunity Management
Booking Management
Expenses Timesheets
Projects & Timesheets

* Requires setup
** Requires consultancy