Feature Details

Compare Price Plans

Business Areas

Xero Integration

House-on-the-Hill Xero Integration.

Compatible with:

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  • Ticket Logging

    How to log a ticket with Xero

    From the default Dashboard click on the ‘New Ticket’ button – and a New Ticket screen is offered.Rose coloured field are mandatory for a new ticket and blue fields are mandatory on completion. The fieldsrequired on the ticket and rules of entry are configurable. Pre-configured drop downs allow selection of requiredfields. Key fields in relation to the Invoice are the Customer details and the Due Date.

    new ticket
  • lifecycle

    Lifecycle

    Control the lifecycle with status codes

    The lifecycle of the Ticket is controlled using the status code which defaults to Open and in the standard packageends with “Closed & Raise Invoice”.Once the base ticket has been created Invoice Lines can be added using the ‘Add an Invoice Item’ button on theform which presents a new form on which the user selects the product and then enters the Unit Cost andQuantity. If configured to do so the Cost and Tax Type can be inherited from the Product.

    Invoicing

    Multiple lines can be added to the Ticket and will show under the Invoice Lines Tab, and the totals of the Invoice Lines can be seen on the main call screen.

    Once work on the ticket has been completed it can be moved to a Status of “Closed for Invoicing” which willautomatically generate the next Invoice Number.An Invoice can be printed directly from the ticket using the ‘Print Invoice’ button.

    Printing the invoice

    The action of Printing the Invoice automatically generates an Invoice PDF and attaches this to a note on the call.

    The note and attached PDF can be automatically mailed to the customer if required

    CSV export

    At any point the invoice Lines that have been completed can be exported to a Xero compatible CSV file using the ‘Click here to run the Xero Invoice Line CSV Export’ button on the dashboard.The user can filter the lines based on the Completion Date.

    On “Run” the export file is shown on screen and clicking on the Header or Tail banner “Xero Invoice Lines” initiates the download.

    Once in the Xero Accounts package the select “Account”, “Sales”, “Import” Browse to the saved download from SupportDesk and Import the file.

    Then click on the “Complete Import” button.

    Details of the Invoice can then be seen in Xero and processed onwards.

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest