Be ready for your customers!
Description
Be ready for your customers with Telephony Integration. Automatically detect which customer is calling and have a call automatically launched and populated with their details before they even start to speak.
- Integrate SupportDesk with your telecoms system
- Ideal for busy helpdesk environments
- Requires TAPI compliant phone system
- Supports CLI
Interested? Call us +44 (0) 161 427 8988
Go back to all featuresResource Booking software
Resource Booking Software Book resources through the helpdesk: useful for avoiding clashes and scheduling the use of specific assets, SupportDesk’s Resource Booking Software function creates booking...
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Geolocation
Helpdesk Geolocation Particularly useful for Service Desk Agents who are coordinating Engineer visits to Customer sites, SupportDesk’s helpdesk Geolocation functionality automatically updates the location details...
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Remote Desktop Support
Remote Desktop Support: SupportDesk integrates with UltraVNC, Dameware Remote Support, or Remote Desktop Connection to allow various Remote Control capabilities. These can be utilised in modern browsers...
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