Run Service Desk reports at the touch of a button with SupportDesk’s QuickReport Designer tool.
SupportDesk’s QuickReport Designer tool allows you to run instant html and pdf service desk reports at the touch of a button. The Quick Report Designer is shipped with over 100 service desk report templates as standard, which you can run to instantly display your service desk statistics.
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VIDEO: Take a look at the QuickReport Designer in action
Design your own custom service desk reports with the QuickReport Designer. You can choose which service desk process folder to report on, which fields are visible in the report, and the specific date range to report on. By giving the reports a unique and recognisable title, you can save the custom reports that you design in the Quick Report template list. This means that you can run the report instantly at any time. You can also Schedule service desk reports to run on specific days and times. Reports can be emailed directly to pre-specified parties.
Include graphs, keys and drill-down links in your reports. Create performance packs to instantly display to management or customers how your business is performing: if Service Level Agreement targets are being met, and where performance needs to be improved. You can also report on the individual services your business provides to customers, and report on service downtime, identifying which services are costing you money.
QuickReports work in conjunction with the Drag and Drop Dashboard Designer, making it possible to create report dashboards for all users, business areas, process managers and Customers.
- 100+ service desk report templates as standard.
- Design your own service desk reports and save your reports in the template list for future recall.
- Add graphs and charts to reports.
- Schedules reports to be sent to specific parties at pre-defined intervals.
- Analyse service desk performance and identify where improvements need to be made.
- Report on Service Level Agreement breaches and the performance of individual helpdesk agents.
- Report on services and where costs can be saved.
Read how Newport City Council use SupportDesk for IT Service Management and support