Feature Details

Professional, Enterprise

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Business Areas

Self-Service Portal

Allow your End-User's to log their own tickets!

Compatible with:

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  • Self Service Portal

    Enable your Customers to log and track their own tickets

    Allow customers to submit and track their own calls, search useful FAQs and view news and updates. It is simple to personalise the self service portal using House-on-the-Hill’s Drag n Drop Dashboard Designer, to create a look and feel that works for your Customers. This can include adding individual company logos and colours, images, User profile pictures and much more.

    track tickets
  • Multi-Language support

    Multi-Language support

    Log and track tickets from anywhere

    Customers across the globe can be supported in their own language, which is automatically recognised when logging in to their self service portal profile.
    The self service portal is an integral part of modern business helpdesks, as customers are able to submit Incidents and Requests at any time. The web-based call logging system also takes the pressure off phone-lines, removing the necessity for Customers to be placed on hold while waiting to speak to service desk agents.

  • Unique Forms

    Create unique Forms for all types of Customer ticket

    Using QuickCall templates, multiple call types can be submitted by Customers by simply selecting the ticket type from a dropdown. House-on-the-Hill’s Drag n Drop Call Forms designer means that unique, attractive forms can be created for all call types.

    Unique Forms
  • See ticket progress

    Status

    Allow Customers to see how their tickets progress

    Customers can view the Status of their outstanding tickets, and see their logged call history. Offer your customers as much transparency as you want with colour-coded logged call history views.

  • Communication

    Heighten communication between Customer and Service Desk Agent

    The self service portal can be used to heighten communication between Customer and Service Desk Agent, with the ability to communicate directly with engineers working on issues via Live Chat and Call Notes.

    Communication
  • customer satisfaction

    Satisfaction

    Improve Customer Satisfaction

    Customer satisfaction can be continually monitored and improved using the portal, as Customer Feedback Surveys can be submitted:
    KnowledgeBase articles and FAQs can be voted on and call acknowledgements and updates can be automatically sent to customers at pre-determined call milestones.

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest