Generate a Bomgar Session directly from a ticket.
Keep the remote support process within the Incident Management workflow by giving Agents the option to generate a Bomgar session directly from an Incident. The remote session request button once enabled can be added easily to call forms using the drag and drop forms designer. Once clicked, an email notification is automatically sent to the Customer to alert that a Bomgar session has been initiated, with relevant links and guidance on how best to connect.
*Bomgar must be purchased separately.
If you would like to find out more about integrating a Remote Session Request Button into your Incident Management workflow, please get in touch to speak to a House-on-the-Hill Software consultant today!
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