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Multilingual Help Desk Support

Support Users Across the Globe!

Compatible with:

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  • Multi Language Support

    Choose your preferred language

    Allow your support teams to choose the preferred language to be used on their personal dashboards and tickets. Hence removing any language barriers and improve communication, both internally and externally.

    Worldwide support

    House-on-the-Hill supports over thirty language translations, including Portuguese, Spanish, Norwegian, Welsh, French and German. The Self-Service Portal for end users / customers enables your customers to log in and receive the best support in their own language via the helpdesk, from anywhere in the world!

    world
  • follow the sun

    24 Hour Support

    Follow the Sun

    With Follow the Sun capability, tickets can be auto-routed between different groups around the world, based on daylight working hours. This means that 24 hour support can be provided worldwide: if one site has clocked off for the day, tickets can be routed to the next available location.
    Provide the best user experience possible for all of your customers across the globe by providing multi-language support

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers

“Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!”

Vicki Gilchrist
University of Buckingham IT Department

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers

“Dave was really quick to take a look at the issue and offer a solution. The whole team has gone above and beyond any time we’ve had a query – thank you!”

Vicki Gilchrist
University of Buckingham IT Department

“The teams at HotH are very helpful and work with us to achieve our objectives”

Read the Newbury Building Society Case Study

Traci-Anne Sharp
Project Manager