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Mobile
Mobile Service Desk
House-on-the-Hill’s mobile service desk allows engineers to access the work queue, and log, update and escalate calls while working on customer sites. This means that your helpdesk can be mobilised, and you can provide your Customers with the highest level of service by ensuring that SLA targets are met, even when out of the office. Touch screen signature capture allows for Customer sign-off, with helpdesk SMS text alerts to notify when SLA breaches are approaching.
‘The new system seems to be working really well for us and we’re enjoying it!’
Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue
‘The new system seems to be working really well for us and we’re enjoying it!’
Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue
“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”
Read the Epping Forest Case Study
Paula Tredgett
Epping Forest
‘The new system seems to be working really well for us and we’re enjoying it!’
Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue
“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”
Read the Epping Forest Case Study
Paula Tredgett
Epping Forest
“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”
Read the Ascot Case Study
Andrea Ashurst
Ascot Services
‘The new system seems to be working really well for us and we’re enjoying it!’
Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue
“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”
Read the Epping Forest Case Study
Paula Tredgett
Epping Forest
“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”
Read the Ascot Case Study
