Feature Details

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Kanban Workboard

Get organised with Kanban ticket visualisation

kanban

Compatible with:

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  • Kanban Workboard

    Enhanced queue visualisation

    Enhance visualisation of tickets for your helpdesk agents by displaying ticket queues in a dynamic workboard view. You can create ‘swimlanes’ organised by call Status or Priority.

    swimlanes
  • snapshot camera

    Snapshot

    All at a glance

    A snapshot of the call subject, who raised the call, the Customer and the assignee is provided in each swimlane of the Kanban. Clicking on an individual call in the list drills-down to the original call record, which can then be updated and progressed by the agent.

  • Customisable

    Tailored for you

    The Kanban Workboard is customisable, and the swimlanes listed can be renamed and altered by system supervisors. This is done by simply editing the Kanban component, and selecting the categories to be displayed via House-on-the-Hill’s service level management admin area.

    custom kanban

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest