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‘In the Loop’

Keep your customers 'In the Loop' on ticket activity!

Keep your customers ‘In the Loop’ on ticket activity!

Do you want to keep users notified of ticket updates even though they are not actively assigned on the call?

House-on-the-Hill’s new ‘In the Loop’ feature allows you to do just that! Send email updates to users as and when needed. You can add users to be kept ‘In the Loop’ on ticket updates, and take them away when they no longer are required. The feature allows you to choose which email templates ‘In the Loop’ subscribers should be attached to. This gives you the ability to pick and choose which notifications they should receive.

Using ‘In the Loop’ in conjunction with email template config gives you good flexibility. Choose whether subscribers need to be Cc’d or Bcc’d on different notifications. This feature is particularly useful if you need to keep external users updated on a one-time basis. Adding the component to your form allows you to see a quick overview of who has been marked as ‘In the Loop’. Giving you a visual reminder of who has previously been added.

Key Features

  • Add/remove subscribers to be notified of ticket updates
  • Choose which templates ‘In the Loop’ notifications are used on
  • Cc or Bcc options gives flexibility on email privacy
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