Feature Details

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Business Areas


Instantly discover the location of Customers and field Engineers.

Compatible with:

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  • Geolocation

    Coordinate Engineer visits to Customer sites

    House-on-the-Hill’s helpdesk Geolocation functionality automatically updates the location details of Users when they are logged in to the helpdesk portal. With so many organisations operating across multiple sites, and with Customers hot-desking or working from remote locations, the ability to track the whereabouts of the logged-in Customer makes it easy to direct Engineers to the correct location in order to perform on-site machine repairs.

  • track engineers


    Track and manage your engineers efficently

    Helpdesk Geolocation functionality can also be used for instantly tracking teams of Engineers, as Service Desk Agents can tell who is closest to a Customer requiring attention, or for Facilities Management systems, who is nearest the site that requires building maintenance.